About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

Continuous Improvement and Change Manager is responsible for leading and managing Customer Resolution change initiatives and continuous improvement efforts. The role is critical in ensuring that Customer Resolution adapts to new processes, and continues to improve its operations for efficiency, cost-effectiveness, compliance and overall performance. The role will also ensure that staff and organisational change impacts are effectively identified and managed.  

As a senior team member, the ability to run agile processes and tools and effectivity prioritise workflow to meet business demand and maximise team efficiency is critical.

Role Location: Melbourne
Role Type: 12 month secondment/fixed term(external), Full time

What will you bring?

To grow and be successful in the role, you will ideally bring the following:
•    Strong knowledge of change management frameworks (e.g., Prosci, ADKAR) and continuous improvement methodologies (e.g., Lean, Six Sigma).
•    Excellent communication, leadership, and stakeholder management skills.
•    Analytical mindset, with the ability to solve complex problems and make data-driven decisions.
•    Ability to inspire and engage employees at all levels to drive and embed change improvements.
•    Experience in project management and process optimization.
•    Bachelor’s degree
•    Transformation expertise (LSS, Project Management, Design Thinking etc.) (preferred)
•    Experience of working in Implementation/Change Manager experience in Financial Services

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 93826 .
 

Job Posting End Date

29/05/2025 , 11.59pm, (Melbourne Australia)