About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

Continuous Improvement and Change Analyst is responsible for identifying, leading and managing Customer Resolution change initiatives and continuous improvement efforts. The role is critical in ensuring that Customer Resolution adopts and embeds new processes, and continues to improve its operations for efficiency, cost-effectiveness, risk management and overall performance.

Role Location: Melbourne
Role Type: 6 month secondment, Full time

What will your day look like?

• Identify Improvement Opportunities: Analyze existing processes and systems to identify inefficiencies and areas for improvement/uplift.
• Encourage employees to contribute ideas for improving efficiency or innovation.
• Assist with implementing changes across Customer Resolution, making sure that changes are well-received and integrated smoothly.
• Risk Management: identify potential challenges or resistance to change and proactively develop strategies to mitigate risks.
• Communication Strategy: Develop clear, transparent communication strategies to ensure all employees understand the change and how it will impact them.
• Track Progress: Regularly assess the progress of continuous improvement projects and change initiatives.
• Reporting to Leadership: Provide reports and insights on change management initiatives, highlighting successes, challenges, and areas for further improvement.
• Sustainability of Improvements: Ensure that changes are sustained in the long term by embedding them into everyday operations.
   

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

• Analytical skills: Ability to assess complex data and identify opportunities for improvement.
• Project management: Managing timelines, resources, and teams to execute change projects.
• Problem-solving: Creative and critical thinking to design solutions for operational challenges.
• Communication Skills: Proficiency in communicating complex ideas clearly and effectively to various stakeholders.
• Relevant tertiary qualifications, including time spent in financial or professional services.
• Proven experience in a continuous improvement or operational role within a global organization;

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 93827 .
 

Job Posting End Date

18/06/2025 , 11.59pm, (Melbourne Australia)