About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Join Business & Private Bank and help deliver our growth ambitions by backing Australian businesses and private clients with the insights, solutions and support they need to move forward. We play a critical role in delivering the ANZ 2030 Strategy and you’ll be part of a team guided by our values to put customers first, deliver with excellence, own the outcome and work as one.

About the Role

We’re looking for a Content Designer to join our Business & Personal Banking team, as we transition our customers to a new era of banking. We’re focusing on building the best digital tools for our Business & Personal Banking customers, ensuring they can manage their business needs with ease and convenience. You’ll be working across ANZ’s authenticated channels (apps and internet banking), as well as on our support content. You’ll be part of our Content Design team, working closely with designers, squads and journey experts to ensure we deliver clear, consistent and customer-friendly content in the app and across other touchpoints.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent 
Role Location: 839 Collins Street Docklands VIC 3008 
Work Hours: Full TIme (40 Hours/Weekly)

What will your day look like?

• UX writing for our app, internet banking and other authenticated channels
• Creating collateral to be shared with our business customers (email, mail, SMS, in-app notifications)
• Working with squads to help guide our customer experience and content strategy
• Working with other design disciplines to map customer journeys and ensure content aligns to the ANZ Tone of Voice
• Uplifting support content to provide clarity and align with the rest of the business

What will you bring?

You’re an excellent writer with experience delivering app content and a strong background in UX writing and content design. You have experience leading content delivery, working as part of a design team and delivering complex features. You have a passion for producing clear and informative content and guiding customers with open and honest language.

· A strength in digital copywriting – you’ve worked on app content, and can simplify the complex to distil what’s important and relevant to the customer

· An ability to produce customer-centric content that elevates design and improves customer experience

· You can write and adapt your language to maintain consistency with the rest of the proposition (customer-centric, plain English)

· You strike the harmonious balance between long term, big-picture thinking and getting things done quickly where needed

· Experience working with Figma (or similar)

· Experience working within a design team

We want to see your best! So please attach a supporting digital portfolio or showreel and show us what you can do!

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 120741 .
 

Job Posting End Date

17/08/2026, 11.59pm, (Melbourne Australia)