About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

About the Role

Are you passionate about doing the right by our customers and looking to make a significant impact within the ANZ’s Commercial Division? We have an exciting opportunity for you!

As the Conduct Risk Lead within Commercial’s Non-Financial Risk team, this role is responsible for providing 1st line operational risk management support, ensuring robust conduct risk practices are uplifted. You will work closely with the Assurance and Well Managed Lead, Non-Financial Risk Lead and key stakeholders across the enterprise to lead the delivery of critical Conduct Risk uplift work. You will lead a team, that develop solutions and offer valuable insights and recommendations to the business.

Join us to drive improvements in risk capability, culture, and awareness across our business units and divisions. Apply now to be part of our dynamic team!

Role Type: 12-month fixed-term opportunity
Role Location: Flexible within Australia
Work Hours: Full-time

What will your day look like?

As the Conduct Risk Lead, you are accountable for:

• Leading a team of Conduct Risk Assurance and Well Managed Associates and Data Analysts

• First line assurance and well managed activities relating to Conduct Risk including end to end mapping of obligations, establishment and monitoring of controls, KRIs and treatment plans and operational risk assessments.

• Liaising directly with key stakeholders (e.g. 2nd line risk, internal audit, control and risk owners, change initiators) to improve the quality and adequacy of risks, controls, treatment, audit items and change initiatives to ensure all regulatory and compliance obligations are met with due consideration to the banker and customer experience

• The development and monitoring of a Conduct Risk dashboard that is sustainable in design and operation

• Using data led insights, identify trends and provide recommendations to financial and non-financial risks across the end-to-end life cycle of conduct risk.

• Driving improvement in team risk capability, expertise and risk culture

• Maturing the risk management ecosystem including proactively identifying, responding and managing internal and external influences at divisional and segment level.

• Driving and supporting effective governance and oversight of conduct risk at business unit and divisional committees / forums.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Stakeholder management: The ability to identify, understand and anticipate the needs of those who can affect or be affected by your work in order to gain commitment

• People Management: Managing the end-to-end employee lifecycle: from attraction, recruitment and on boarding to performance, development, remuneration, workforce planning, career planning and managing exits with respect.

• Critical Thinking: The ability to use logic and reasoning to analyse, evaluate and synthesize a range of information to understand an opportunity or challenge

• Risk and issue management: The ability to identify and assess risks, determine the corrective action required to control or eliminate the risks and effectively manage issues that arise.

• Controls design: The ability to specify and designing controls (e.g., a process, device or practice) to prevent, detect or remediate identified risks.

• Planning and Prioritisation: Planning and prioritising what needs to be done (including people, process and technology implications) in order to deliver upon customer/user needs and strategic priorities. This includes identifying, planning for, tracking and resolving dependencies.

• Incident management: The processing and coordination of appropriate and timely responses to incident reports, including channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress towards service restoration.

• Influencing: The ability to gain the commitment of others through a range of techniques

• Governance: Providing governance expertise to support the effective operation of a team, function, project or entity. This includes developing and implementing governance frameworks (including rules, relationships, systems and processes) to assist with the proper exercise and control of authority.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 94295 .
 

Job Posting End Date

23/05/2025 , 11.59pm, (Melbourne Australia)