About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

About the Role

Are you passionate about doing the right by our customers and looking to make a significant impact within the ANZ’s Commercial Division? We have an exciting opportunity for you!

This role is responsible for providing 1st line operational risk management support, ensuring robust conduct risk practices are uplifted. You will work closely with the key stakeholders across the enterprise deliver critical uplift in Conduct Risk requirements, provide solutions, and offer valuable insights and recommendations.

Join us to drive improvements in risk capability, culture, and awareness across our business units and divisions. Apply now to be part of our dynamic team!

*Multiple roles available*

Role Type: 12-month fixed-term opportunity
Role Location: Flexible in Australia
Work Hours: Full-time

What will your day look like?

This role is responsible for providing 1st line operational risk management support to businesses within the Australia Commercial Division. Specifically, the Small & Medium Enterprise (SME) and Commercial Broker and Origination (CB&O) Business Units.

In this role you will be required to:

• Support the SME and CB&O deliver on Conduct Risk critical requirements

• Ensure the quality and adequacy of conduct risk management including controls, treatments, events, audit items, change management.

• Deliver conduct risk reporting and insights, identify trends and make recommendations on the identification assessment and treatment of risks across the portfolio 

• Partner with businesses to help them fulfill their risk management accountabilities, such change risk assessments, events, risk issues, control design and operation, and risk forums, by providing input, expertise, coaching and guidance

• Deliver solutions and advice that are sustainable in design and operation improving risk maturity and embedding

• Mature risk management ecosystem, including proactively identifying and responding to internal/external influences.

• Drive improvement in risk capability, culture, awareness and promote Non-Financial Risk management as a core capability across all business units.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Stakeholder management: The ability to identify, understand and anticipate the needs of those who can affect or be affected by your work in order to gain commitment

• Critical Thinking: The ability to use logic and reasoning to analyse, evaluate and synthesize a range of information to understand an opportunity or challenge

• Communication: The ability to convey and comprehend information effectively in both spoken and written formats.

• Incident management: The processing and coordination of appropriate and timely responses to incident reports, including channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress towards service restoration.

• Risk and issue management: The ability to identify and assess risks, determine the corrective action required to control or eliminate the risks and effectively manage issues that arise.

• Risk Management: A logical and pragmatic method of establishing the context, identifying, analysing, evaluating, treating, monitoring, and/or communicating risks associated with an activity, function or process in a way that will enable the organisation to minimise losses and maximise opportunity.

• Planning and Prioritisation: Planning and prioritising what needs to be done (including people, process and technology implications) in order to deliver upon customer/user needs and strategic priorities. This includes identifying, planning for, tracking and resolving dependencies.

• Controls design: The ability to specify and designing controls (e.g. a process, device or practice) to prevent, detect or remediate identified risks.

• Commercial Acumen: The ability to take a big picture view of the organisation, the market, the external and internal pressures and identify actions or strategies to drive efficiency and create long term value.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 94296 .
 

Job Posting End Date

23/05/2025 , 11.59pm, (Melbourne Australia)