About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Complex Fraud Lead is responsible for leading a high-preforming team of investigators, ensuring strong capability in investigating fraud and scam events impacting our customers and ANZ.  The incumbent will have oversight of highly complex and sophisticated fraud and scam investigations, engage with key stakeholders and work closely with State and Federal Law Enforcement.

The Complex Investigation Lead will also provide oversight and support to the Identity Fraud and Inbound Fraud teams.

The role plays a critical leadership function in delivery on ANZ’s commitment to protecting customers from fraud and scams while driving continuous improvement in processes, stakeholder engagement and outcomes.

Role Type: Permanent, Full-time
Role Location: 839 Collins Street, Melbourne VIC 3008 
Work Hours: 40 hours/week

What will your day look like?

As a Complex Fraud Lead, you are accountable for:

• Lead and manage the day-to-day operation of the Complex Fraud team
• Drive engagement, performance, and capability development across the team
• Provide coaching and guidance to staff on complex fraud and scam investigations
• Provide oversight support to the Inbound Fraud and Identity Fraud leadership
• Manage, guide and direct the investigation of significant fraud and Scam events committed against ANZ and its customers with a view of preventing, mitigating and recovering financial losses.
• Establish and maintain good working relationships with internal and external stakeholders including industry partners and Law Enforcement agencies.
• Identify and implement opportunities to streamline case handling, improve recovery rates and enhance our ability to support customers

What will you bring?

As a Complex Fraud Lead, you will bring:

• Proven leadership experience managing large, multi-disciplined teams
• Deep understand of fraud, financial crime and/ or customer resolution practices
• Experienced in applying regulatory and legal frameworks
• Demonstrated experience in handling complex, high risk or sensitive cases
• Skilled in stakeholder engagement, relationship building and internal influence
• Experience in identifying control gaps and successfully driving operations, technological or policy change
• Ability to interpret and respond to fraud and scam trends, threats, or typologies
• Data driven with continuous improvement mindset and strong decision-making capability
• High levels of empathy, integrity, and professional resilience

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 118999 .
 

Job Posting End Date

14/07/2026, 11.59pm, (Melbourne Australia)