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Client Onboarding Specialist

Client Onboarding Specialist

Req ID:  28691
Department:  Global Onboarding Aus (30610271)
Division:  Institutional (T45000)
Job Family:  Banking / Core (default)
Location:  Melbourne

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small. 

The Customer Onboarding Specialist is critical to making this happen and will be responsible for providing administrative support to our team. 

You will work with our internal stakeholders to identify product requirements, respond to enquiries and complete a range of processing activities with accuracy and efficiency in accordance with service standards 

You will monitor and edit data for accuracy and maintain electronic and hard copy records, raising data issues where required to ensure data integrity.

During your day to day, you will be open to learning from and sharing with your fellow team to have a consistent approach to our methodologies.

Performing your day-to-day duties within a strong team environment for the timely and accurate delivery of operational outcomes as it relates to job creation, data entry and analysis to support

Role Location: 833 Collins Street, Docklands 3008
Role Type: Permanent, Full-time

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

  • Exceptional customer service and interpersonal skills. 
  • Excellent workflow, and problem-solving skills.
  • High attention to detail
  • Ability to work under pressure with the ability to reprioritise work to meet changing demands.
  • Ability to deal with competing priorities
  • Negotiation skills and an ability to influence.
  • High level of influencing and negotiating skills by demonstrating a sophisticated repertoire of influencing techniques with the ability to adjust style to different contexts and audiences
  • Can appreciate difficult problems and work autonomously on tasks with a medium complexity, works collaboratively as part of a team and clearly represent consolidated findings
  • High attention to detail 
  • Experience working in an agile environment, including the use of tools such as Jira and Confluence
  • Strong relationship building skills and be able to work in cross-functional teams to embed quality outcomes
  • Ability to build and maintain relationships with multi-level stakeholders.
  • Highly developed communication skills both verbal and written.
  • Proficiency in MS Office Programs

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So, why join us?

There’s something special about being part of ANZ.  From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

As a Purpose-led bank, we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability.  We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and searching for reference number 28691

Job Posting End Date

17/02/2023image, 11.59pm, (Melbourne Australia)

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