About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Change Manager in the Australia Operations Portfolio Strategy & Transformation business, you will play a pivotal role in ensuring the effective change readiness for multiple projects and programs across CSO, including the "Collections Uplift Program." This position entails overseeing end-to-end change management, helping projects and programs meet business needs while ensuring changes are implemented safely for our people. You will collaborate closely with project teams and various departments (both within CSO and across ANZ) to develop and execute change management plans and activities. Leveraging your change management expertise, you will ensure the successful adoption of new systems, processes, policies, and behaviours by both our customers and employees.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: 12-month Fixed Term
Role Location: Melbourne
Work Hours: Full Time

What will your day look like?

This role is accountable for:

• Facilitating the case for change and leadership alignment approach.
• Facilitating the change impact assessment to identify the impact of an initiative/project, both within and outside of ANZ. Analysing and communicating impacts across the value change with the right people at the right time.
• Analysing persona/customer/employee journeys to understand downstream impacts, cross divisional impacts, and integration points, addressing any impacts uncovered.
• Developing a change strategy/plan outlining appropriate change activities that are fit for purpose and create the right level of business readiness for change.
• Identifying and maintaining stakeholder information and facilitating the engagement plan.
• Supporting communication efforts, including design, review and delivery of communications and leadership /employee engagement. Align communications to strategic narrative.
• Conducting change readiness assessments, identifying, and mitigating possible areas of concern.
• Translating data into insights, using it to deliver better customer/user centric solutions.
• Developing a transition plan to embed the change including handover to BAU.
• Identifying and escalating change risks, with proposed treatment plans, to the COE Change Lead/Delivery Governance Lead/Initiative Lead/Workstream Leads.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Previous in-depth experience (3 plus years) as a Change Analyst/Change Manager or similar position, across project and change methodologies e.g., Agile and Traditional

• Has successfully delivered program change activities with quality outcomes.

• Experience identifying change impacts and change risks, while developing and executing targeted change interventions

• Demonstrated experience working collaboratively with stakeholders.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 91329.

Job Posting End Date

04/04/2025 , 11.59pm, (Melbourne Australia)