About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

Customer Engagement is the largest group within the Australia Retail Division at ANZ. We support close to five million active customers with a focus on being the bank of choice for Home Owners, for their home loans and other banking needs.

As a Change Manager within Customer Engagement, you will collaborate with the areas across Retail to support change initiatives in our Branch Network and Contact Centre.

You may also manage initiatives which are important for Customer Engagement to achieve Customer Engagement's strategic objectives,

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: 12-month Fixed Term contract
Role Location: 833 Collins Street, Docklands VIC 3008
Work Hours: Full-time

What will your day look like?

We are looking for an experienced Change Manager to manage change management activities that will ensure the adoption of the changes implemented prepare our frontline and support our customers.

As a Change Manager, you will:

• Support change activities including updating processes, training, and communications to provide an optimal experience for our frontline and meet compliance requirements
• Build strong relationships with key stakeholders from Retail portfolios and frontline team to ensure changes are well-managed and effectively delivered
• Contribute to strong change governance across Customer Engagement. 
• Complete Business Impact Assessments so that the change delivery teams are all clear on the actual impacts to Frontline
• Measure and manage change readiness to make sure all impacted frontline teams are ready prior to go live
• Develop and execute on Change Adoption & Embedment planning, ensuring that the change initiator continues until the changes are adopted and fully embedded

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Adaptability and Resilience: Thrive in a fast-paced environment and handle multiple priorities.
• Relationship Building: Build trusted relationships with key stakeholders across Customer Engagement and the bank.
• Effective Communication: Clearly communicate updated processes, training, and compliance requirements.
• Leadership and Development: Apply a growth mindset and New Ways of Leading principles.
• Change Governance: Ensure strong change governance and compliance.
• Initiative and Strategic Thinking: Lead initiatives to achieve strategic objectives, including Retail Transformation.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 78553.

Job Posting End Date

25/10/2024 , 11.59pm, (Melbourne Australia)