About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Change Manager, you will play a critical role in driving change readiness to support the transition from legacy customer contact platforms to new enterprise solutions.

You will lead end-to-end change management to achieve business adoption outcomes, ensuring all changes are implemented safely and effectively within the division. Leveraging your expertise, you will work closely with the ECC project and change teams to enable the successful adoption of new systems, processes, policies, and behaviours across the business.

You will partner with the Transition Manager, Business Analyst, ECC project team, and stakeholders across both the division and broader ANZ to design and deliver change strategies and activities that support operational readiness for the ECC transition.

A key focus of the role is building strong, constructive relationships with a diverse range of strategic stakeholders. You will translate change requirements into practical, operationally robust plans and lead their execution to ensure a smooth and effective transition.

Role Type: Permanent
Role Location: 833 Collins Street, Docklands VIC 3008 
Work Hours: Full Time (40 Hours/Week)

What will your day look like?

• Develop and execute a divisional change management strategy tailored to the ECC program's objectives
• Facilitating the change impact assessment to identify the impact of the program to the division
• Engage with key stakeholders to build awareness and support for the program and it’s potential impacts
• Analysing persona/customer/employee journeys to understand downstream impacts, cross divisional impacts, and integration points, addressing any impacts uncovered
• Create and implement a divisional communication plan
• Design and deliver training programs for employees
• Conducting change readiness assessments, identifying, and mitigating possible areas of concern. 
• Provide ongoing support and resources to help employees adapt
• Establish metrics and KPIs to measure effectiveness of the change plan and strategy
• Monitor progress and adjust strategies as needed
• Facilitate workshops, meetings, and communication sessions
• Developing a transition plan to embed the change including handover to BAU. 
• Address and resolve any resistance to change.
• Foster a culture of continuous improvement and learning.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Must-have

• Change Management: Case for change, impact analysis, ANZ methodology
• Relationship Management: Stakeholder engagement, strong communication
• Delivery Management: Customer and user research
• Leadership: Collaborative, inclusive, global mindset
• Experience: 3+ years in change roles (Agile/traditional); managing impacts, risks, and stakeholders

Good to have

• Consulting experience
• Change risk management
• Commercial acumen

 You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 115536 .
 

Job Posting End Date

21/05/2026 , 11.59pm, (Melbourne Australia)