About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As the Capacity and Performance Management Lead, you will play a pivotal role with the Operational Excellence team in Financial Crime Threat Management (FCTM), driving efficiency and performance across large operational teams.

You will be required to analyse data to identify trends, assess performance, providing actionable insights to enhance operational efficiency. Responsible for capacity planning and workforce optimisation across large operational teams, you will monitor for emerging risks ensuring the team is prepared and equipped to meet business objectives while maintaining high standards of performance.

This position is ideal for a strategic thinker with strong analytical skills and a passion for optimising process and team performance.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent

Role Location: 833 Collins Street, Docklands VIC 3008

Work Hours: Full-time, 40hrs/week

What will your day look like?

Your key priorities and responsibilities include:

• Lead and develop a high-performing team focused on capacity and performance management.
• Oversee team performance metrics and ensure optimal work distribution.
• Analyse operational data to identify trends, risks, and improvement opportunities.
• Provide actionable insights to enhance resource utilisation and operational efficiency.
• Monitor emerging risks and implement proactive measures to maintain business continuity.
• Collaborate with stakeholders to align capacity planning with business objectives.
• Drive continuous improvement initiatives to maintain high standards of performance.
• Managing the capacity and resource allocation for FCTM, ensuring resources are available to meet operational demands.
• Oversee alert / work creation and distribution, ensuring arrival patterns and schedule of delivery are managed.
• Conduct Management Information (MI) analysis and provide insights to stakeholders and Senior Management

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Extensive experience managing large operational teams
• Strong leadership and strategic management capabilities, with the ability to drive operational excellence across multiple teams
• Proven record providing workforce optimisation
• Strong data analysis capability
• Experience preparing and presenting operational reporting / management information for senior stakeholders
• Excellent communication and stakeholder management skills, with the ability to influence and build relationships across diverse business units

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 115605 .
 

Job Posting End Date

18/05/2026 , 11.59pm, (Melbourne Australia)