About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

We’re looking for a forward-thinking Risk Capability Analyst to support the uplift of non-financial risk (NFR) capabilities across Customer Service Operations (CSO). This newly created role is perfect for someone who brings together experience in data, technology, and innovation to deliver scalable solutions that align with ANZ and industry standards.

In this role, you’ll be instrumental in building the data infrastructure, tools, and insights that drive smarter, data-informed decision-making. Your work will directly contribute to the strategic uplift of NFR capability, supporting a culture of continuous improvement and risk maturity across the business.

Role Location: Melbourne VIC
Role Type: Permanent, Full time

What will your day look like?

You will be responsible for:

• Analysing operational, behavioural, and risk-related data to identify gaps and opportunities in non-financial risk capabilities.
• Developing dynamic, user-friendly reports and dashboards in Excel to guide and monitor risk capability uplift.
• Leveraging AI technologies, data pipelines, and automation tools to deliver timely insights and improve initiative tracking.
• Supporting the integration of cloud-based systems and internal platforms to enhance user experience and reporting efficiency.
• Providing ongoing performance metrics that link learning outcomes with business performance and risk maturity.
• Enabling data-driven decision-making for CSO leadership by delivering clear, actionable insights.

What will you bring?

To be successful in this role, you’ll ideally have:

• Demonstrated experience in data analytics and reporting, ideally within a risk, compliance, operations, or learning context.
• Advanced Excel skills including pivot tables, data modelling, and visualisation.
• Familiarity with AI or automation technologies (e.g. machine learning tools, chatbots, workflow automation).
• Experience using cloud-based analytics and insights platforms such as Power BI, Tableau, or Qualtrics.
• Strong analytical skills with the ability to translate complex data into meaningful insights.
• Experience managing initiatives or change.
• Excellent communication and stakeholder engagement skills, with confidence presenting to senior leaders.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 94306 .
 

Job Posting End Date

02/06/2025 , 11.59pm, (Melbourne Australia)