About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Business analyst in our Personalised Sales and Engagement Tribe, you’ll play a key role in helping us build momentum in Australia Retail division of ANZ through increased brand consideration and improved digital sales, as well as delivering on the transformation agenda through data-driven automation, customer insights and capability excellence. 

This role is responsible for the analysis of business processes, designs, systems, integration layers along with creating business use cases, drafting end to end business and system requirements to increase the quality and efficiency of the customer outcome being delivered by the squad.
 

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent 
Role Location: Melbourne
Work Hours: Full-Time

What will your day look like?

• Start working on ‘single line problem statements’, find way through amid ambiguity to clearly discover the business system requirements to build/enhance technology solutions.
• Conduct appropriate analysis of processes across business units to support the achievement of outcomes such as process mapping and change transition.
• Elicit, document, and manage the requirements throughout the end-to-end project or program.
• Partner with Product Owner to validate requirements and their priority as well as alignment to the customer and business value being delivered.
• Collaborate with Architects, Engineers, Experience Designers, Release leads and other members within or outside the squad to uncover dependencies and validate boundaries while drafting complete and well elaborated user stories.
• Define and articulate business and customer needs and drivers to assess and design solution outcomes and identify capability gaps.
• Work with stakeholders to provide information to support decision making and enable a clear understanding of business objectives and benefits.
• Own the built solution and actively participate in ongoing support for the platform as required e.g., diagnose problems, assess customer, business impact and propose potential fixes for the production incident management.

What will you bring?

• Experience working as business / system analyst with expertise in online banking platforms, customer origination and end to end onboarding lifecycle, digital product applications and process orchestration.
• Strong elicitation / requirements gathering, estimation, facilitation, and impact assessment skills – with equal focus on business process and technology impacts.
• Exceptional communication and interpersonal skills to facilitate business analysis outcomes with large, senior stakeholder groups.
• Ability to adopt a functional decomposition approach to analysis using an extensive range innovative elicitation methods and techniques.
• Strong experience in understanding technology system modelling, system design, application performance needs and technology infrastructure.
• Proven ability to understand our technology stack, assess solution design, analyse technical issues, production logs, review scripts and the implemented business logic.
• Ability to analyse interface designs and system interactions, data mapping, data modelling, request – response and different error conditions.
• A thorough understanding and working experience as a scrum master in scaled agile environment.
• Experience in aligning new features with enterprise agile release train and ability to support changes to production.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 94845 .
 

Job Posting End Date

16/05/2025 , 11.59pm, (Melbourne Australia)