About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Business Lead - High Impact Processes, you’ll play a key role in helping to establish and embed the Commercial Customer Management High Impact Process (HIP), enhancing operational risk management and end-to-end process governance for Customer Management. This work will be crucial for managing risks, improving visibility, and ensuring effective oversight across various business functions.

You will work with a wide range of stakeholders across the commercial value chain, including: assurance, distribution, operations, data and business services to ensure the operational performance of the Commercial Customer Management HIP forum and that the “moments that matter” in the Commercial Customer Management process are well managed.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: 12 Month Secondment
Role Location: 4C, 833 Collins St, Docklands
Role Schedule: Full Time (40 hrs/week)

What will your day look like?

As a Business Lead - High Impact Processes, you are accountable for: 

•    Design and development of the HIPs approach for the Commercial Customer Management HIP. 
•    Management of the regular HIP forums (including presentation, agenda, etc.). 
•    Detailed design and optimisation of relevant metrics to support the HIPs framework.  
•    Lead and/or support relevant deep dives on process focus areas as required.
•    Work collaboratively with stakeholders across the value chain to optimise and embed HIPs across the Commercial division.  
•    Support with ad-hoc actions, reviews and other tasks as required for HIPs. 

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Stakeholder management: The ability to identify, understand and anticipate the needs of those who can affect or be affected by your work in order to gain commitment
• Critical Thinking: The ability to use logic and reasoning to analyse, evaluate and synthesize a range of information to understand an opportunity or challenge
• Collaboration: The ability to work well with others to achieve a common goal
• Communication: The ability to convey and comprehend information effectively in both spoken and written formats.
• Planning and Prioritisation: Planning and prioritising what needs to be done (including people, process and technology implications) in order to deliver upon customer/user needs and strategic priorities. This includes identifying, planning for, tracking and resolving dependencies.
• Commercial Acumen: The ability to take a big picture view of the organisation, the market, the external and internal pressures and identify actions or strategies to drive efficiency and create long term value.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 92974 .
 

Job Posting End Date

27/05/2025 , 11.59pm, (Melbourne Australia)