About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Business Analyst you will work closely with the Senior Digital Engagement Advisor to gather, analyse and present data to inform decision making. The role involves monitoring trends, identifying opportunities for improvements, and using data to identify insights across our digital channels. The role would suit an experienced business analyst who has experience with a range of web analytics tools, a strategic mindset, and ability to communicate insights in a meaningful way. 

You champion digital transformation and are excited by it. With experience in content production, risk, governance or analysis, you’re a digital systems champion and born problem solver who is passionate about simplifying and automating the procedures that drive and deliver customer acquisition and engagement outcomes.
 

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: 1 year secondment/Fixed Term opportunity
Role Location: 833 Collins Street, Docklands VIC 3008
Work Hours: Standard Hours

What will your day look like?

• Lead quantitative data activities, developing insights to help inform planning and decision-making for our digital channels across ANZ’s intranet, Viva Engage and employee communication platform, Staffbase. 
• Conduct analysis and provide visibility of engagement with the tools and channels and support process improvement opportunities that realise efficiency benefits.
• Use advanced business analysis skills to continuously improve existing governance and management activities.
• Lead on process improvement opportunities, with the goal to automate and reduce time and effort. Providing users with easy to use, value-add channels and processes. Delivering effective process change and ongoing training. 
• Produce meaningful reporting for each of our channels and develop and maintain a central analytics dashboard looking across data points for our digital platforms.
• Ensure the teams non-financial risks (operational risk and compliance) and requirements are managed effectively. 
• Manage timelines and deadlines to ensure deliverables are on time.
• Establish and maintain effective stakeholder relationships internally and externally.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy.
• Demonstrated experience of creating dashboards essential to business. Experience with dashboard and automation tools e.g. Power Automate, kanban boards
• Works collaboratively and creatively to help solve problems and implement solutions. 
• Able to use data to tell a story in an engaging and meaningful way, backed by facts and analysis. 
• Communicates with influence and effectively engages with internal stakeholders and external vendors to foster collaborative relationships, deliver constructive outcomes and resolve issues.
• Strong written communication skills and confidently and accurately writes documentation such as process maps and procedures, training artefacts, and business requirements.
• Actively listens, understands, and responds to stakeholders. 
• Asking the right questions to gather information.
• Confidently presents findings, recommendations within the team and to stakeholders and senior leadership.
• Can handle ambiguity, is flexible in approach and able to juggle multiple tasks or projects.
• Excellent time management skills.
   

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 94555 .
 

Job Posting End Date

23/05/2025 , 11.59pm, (Melbourne Australia)