About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

This role sits within the Complaints, Remediation & Events Assurance team and is a dual role which serves the line 1 Risk support for the Customer Resolution and Remediation Portfolio, as well as assisting in the E2E value chain oversight and accountability.

You will be responsible for supporting and contributing to the E2E value chain risk assessments, risk related change management, events management, controls design and general assurance advice. This involves continuous touch points with key business stakeholders to understand risk and controls data outside the CR&R Portfolio, investigation of data quality anomalies, and identification of data trends and hot spots in relation to the E2E process/value chain.

In addition, you will be required to have a good understanding of the external risk landscape will need to be understood, reviewed and assessed including control design for CPS 230, HIPS and Amplified.

You will also play an active role to drive improvement in Risk capability/culture/awareness and promote Operational Risk Management.

Role Location: 833 Collins Street, Docklands VIC 3008
Role Type: Permanent
Work Hours: Full Time

What will your day look like?

This role is accountable for:

• Facilitating and participating in Risk Management Forums (RMFs) including preparation and presentation of specialist content for the E2E forums (example ERGF, CGF, CAF etc)

• Building and maintaining relationships including influencing stakeholders across multiple portfolios to uplift the E2E risk and control environment

• Providing control objectives and compliance support (incl. support of control design) including value chain controls relied upon by the businesses

• Maintaining and managing risk data completeness and quality in NFR Hub

• Supporting the E2E value chain with reviewing their risk profiles and control environment. Overseeing and supporting the E2E value chain with risk treatment plans. Overseeing and supporting the E2E value chain with regular risk reviews (e.g., High/Extreme risk reviews etc)

• Providing guidance to the Business on how to conduct change risk impacts and risk assessments (incl. CRMA/ORAs) and how to manage risks related to change implementation

• Risk advisory support to the Business with making informed decisions on risk management

• Working with the Business and Control Owners to develop remediation plans

• Supporting the Business and Control Owners in developing effective controls both in the business and for the E2E risk management to manage key risks

• Identifying and developing opportunities to automate and simplify the controls environment

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Deep experience across the CR&R, retail distribution and product lifecycle to enable E2E oversight of value chain processes

• Experience in risk management/ compliance; OR internal / external auditing

• Ability to collaborate with multiple stakeholders across the E2E value chain (i.e., 4+ Portfolios) to develop effective operational risk management solutions

• Able to develop and use analytical insights and data across the E2E value chain to identify opportunities to better balance risk with customer propositions and help drive critical business decisions by analysing metrics, designing reports and writing risk submissions

• A desire to create a thorough understanding of how our customers and bankers relate and react to embedding risk management in everyday activities

• Willingness to look at things differently, effectively challenge the status quo and innovate the CRR Assurance solutions and service provided to the Retail Division

• Strong stakeholder engagement skills and ability to build relationships across the value chain through a collaborative approach

• Risk savvy – You build sustainable solutions that protect customers, stakeholders and the community

• The customer’s biggest fan – You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes

• Continuous improvement junkie – You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement

• Committed to your own and other’s growth – You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday

• A problem solver – You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 83791.
 

Job Posting End Date

05/03/2025 , 11.59pm, (Melbourne Australia)