About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Business Assurance & Controls Manager (Hardship) - CSO Governance & Oversight, you will be responsible for leading and supporting, events management, change risk management, risk assessments and working to build out the governance, risk and control mechanisms for the portfolio.  We are looking for people who are passionate about delivering fair outcomes for customers and innovating to become best practice. You’ll provide visibility of the risks across the portfolio and support their effective management through assessment and control monitoring activities, and through reporting to the Monthly Risk Management Forum.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full Time
Role Location: 833 Collins St Docklands, VIC
 

What will your day look like?

As a BA&C Manager - CSO Governance & Oversight, you are accountable for: 

• Supporting the Hardship value chain in the identification, management and uplift of the risk environment.

• Leading investigation, and problem solving expertise to help the business investigate incidents and issues, and design solutions to fix operational issues.

• Leading ANZ’s Non-Financial Risk Uplift for the Hardship business unit including Reviewing Control Objective applicability, Control Design and effectiveness and control Gaps.

• Be the Key Support function change management as related to risk (Operational Risk Assessments, Review of processes including process maps and all supporting documentation, identification and active management of risks through change).

• Risk and Compliance advice to support prudent decision making and process development, support the business to effectively assess and manage their risks, and provide advice and support to develop effective governance mechanisms.

• Comprehensive understanding of the need to mitigate business operational risks in line with established risk management and compliance frameworks.

• Management and oversight of Risk and Event Management forums.

• Help the portfolio to understand and document their risks, gain assurance through control attestation and monitoring of key risk metrics, and help the business to determine actions to take to manage risk and compliance effectively.

• You will build strong collaborative relationships with partner businesses, change programs, Operational Risk & Compliance and Audit to identify opportunities to share and enhance operational risk and compliance practices.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Relevant experience providing operational risk, compliance and assurance expertise

• Experience working in a highly regulated, closely oversighted business and developing and managing excellent stakeholder relationships

• High level of comfort working with ambiguity and being able to make sense of complex issues and define a way forward

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
 

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 85376 .
 

Job Posting End Date

26/02/2025 , 11.59pm, (Melbourne Australia)