About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Join Business & Private Bank and help deliver our growth ambitions by backing Australian businesses and private clients with the insights, solutions and support they need to move forward. We play a critical role in delivering the ANZ 2030 Strategy and you’ll be part of a team guided by our values to put customers first, deliver with excellence, own the outcome and work as one.

About the Role

This role is responsible for liaising with stakeholders to elicit, analyse, communicate and validate requirements for changes to business processes, policies and information systems.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: 833 Collins Street, Docklands
Work Hours: Full Time (40 Hours/Week)

What will your day look like?

• Partner with cross-functional squads, business stakeholders, subject matter experts and external vendors to identify business problems, analyse current and future state processes, conduct systems and gap analysis, and elicit, document and manage end-to-end business requirements. Ensure requirements are traceable, aligned to business objectives, and support successful delivery outcomes.
• Build and maintain strong stakeholder relationships across Commercial, Operations, Risk, Technology, Product and frontline business teams. Facilitate workshops, drive consensus, manage conflicting priorities and communicate complex concepts clearly to stakeholders at varying levels of seniority.
• Conduct impact, risk and dependency assessments across business, operational, technology and regulatory domains, exploring the implications of design decisions and recommending improvements that support customer, commercial and strategic outcomes.
• Support project and change management activities, ensuring initiatives meet ANZ's project delivery, governance, risk and compliance requirements. Support implementation planning, status reporting, communications, issue management and the successful transition of change into business operations
• Apply analytical thinking, research and problem-solving skills to synthesise complex information into actionable insights and recommendations, ensuring solutions are commercially sound, customer-focused and aligned to broader business objectives

Support business testing strategies, test plans and user acceptance testing activities across multiple business units. Partner with Product Owners, delivery teams and business stakeholders to execute testing, validate requirements, manage defects and support successful implementation outcomes.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• A can-do attitude and willingness to ‘roll up your sleeves’ with the team to get delivery across the line in a fast-paced environment, flexing consistently between your SME capabilities and squad priorities that require swarming. 
• Strong functional experience or expertise in one or more of the following disciplines: Business Analysis, Project/PMO Management, Test Management and/or Execution, and/or Change Management.
• Strong communication/presentation skills and be highly experienced in preparing and conducting workshops, eliciting, documenting and managing requirements using a broad range of innovative elicitation practices/techniques (i.e. HCD Toolkit, Process Modelling, Use Cases, Stories, Acceptance Criteria, Interface Specifications etc.) 
• Experience leveraging data systems and tools and conducting detailed analytical activities such as process modelling, testing, gap analysis, solution assessment and change transition to meet customers’ business needs.
• Experience in creating and owning risk and change analysis documentation and exposure to change/project governance frameworks.
• Experience with business case creation and analysis, cost/value estimations and project benchmarking against these metrics.
• Proficiency with collaboration tools (JIRA, Confluence, Sharepoint, Teams etc.).
• You have a record of delivering on time and budget with different project delivery methodologies and internal governance frameworks with some experience in Agile delivery, displaying initiative with a demonstrated ability to manage time & priorities in a fast-paced delivery environment. 
• An intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do whilst optimising customer journeys and experiences.
• Interest in or affinity for Technology change. Previous technical experience or understanding of large-scale technology projects or document services will be highly regarded.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 125339 .
 

Job Posting End Date

, 11.59pm, (Melbourne Australia)