About Us

At the heart of ANZ Plus is a talented, high-performing team with big ideas. We’re scaling products, services and experiences on a modern digital platform to make us the best bank for customers who want to improve their financial wellbeing and make the most of their money. 

About the Role

The Credit Cards Value Stream is a newly formed team that will design, build and deliver the future-state ANZ Plus Credit Cards proposition. Our purpose is to empower customers to pay and borrow confidently through transparent and engaging experiences.  

Role Type: Permanent
Role  

Location: Docklands, Melbourne
 

Work Hours: Full time 

What will your day look like?

The Business Analyst will report to the Credit Cards Lead and take on broad responsibilities – part BA/Customer Journey Expert. You will drive discovery through to build and delivery of the features and capabilities needed to stand-up the new credit card offering on ANZ Plus. 

The Credit Cards Value Stream is uplifting the experience across key customer episodes - Explore, Apply, Set-Up, Manage, Engage and Migrate aligned with our strategic objectives to grow and engage customers whilst delivering scale on Plus through a digital-first proposition. 

You will be part of highly-engaged and talented team rallying around our vision to transform the way people achieve financial freedom to live the life they want today and tomorrow. 

Your focus will be:

• Scope and define customer features and develop detailed e2e experience including CX, process flows, impacted systems, CX design, risks and controls, success metrics and commercial impact  
• Work closely within a digital delivery squad and cross-functional stakeholders the deliver on priorities, these inc Product Owners, Business Analysts, Engineers, Designers, Technology Business Services, Legal, Risk partners 
• Drive business requirements e2e of the feature, complete discovery, support build phase, process mapping, user stories, and prioritise work to our product prioritization framework 
• Support with refinement of concept design through to build and delivery with an exceptional eye for details 
• Participating in key operational processes to ensure the features remain compliant with obligations.  
• Defining reporting requirements to ensure metrics are measurable and aligned to top level objectives.

What will you bring?

We’re looking for a highly curious, self-driven operator with proven ability to define, develop and implement feature and services in digital environment. You are experienced at breaking down complex problems, defining detailed business requirements and can communicate and simplify the complex to an elegant customer proposition end to end, from the experiential CX layer to the back-end services. 
 

• You will be comfortable with ambiguity and thrive in seeking clarity, be flexible and adaptable to change and drive outcomes collaboratively with diverse stakeholder groups.  
• Experienced in a business analysis / process analysis role in an agile mobile apps or web environment, seeing out feature discovery through to delivery.
• Effective collaborator who can lead; strong interpersonal, active listening and influencing skills – you need to be comfortable asking questions, raising concerns and leading stakeholders to outcomes.
• Detail oriented, organised, resilient and accountable; documenting actions, decisions, providing clarity on outcomes.  
• Facilitation and elicitation techniques, gather requirements, write user stories, define scope and acceptance criteria, slice, shape and refine the backlog.
• Demonstrated commercial acumen to drive balanced outcomes that deliver on customer and business outcomes sustainably.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 94808 .
 

Job Posting End Date

14/05/2025 , 11.59pm, (Melbourne Australia)