About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

A key role within the Preparation team which is responsible for building remediation solutions to rectify systemic issues that impact ANZ customers. These remediation solutions involve defining data requirements, identifying impacted customers, calculating remediation refunds, and designing customer correspondence and support materials.    

This role works closely with the Product Owner, Data Analysts and fellow Journey Experts across Preparation and Processing to ensure solutions developed are of a high quality, adhere with ANZ’s Remediation Framework and are delivered at pace. 

Role Type: 12M Fixed-Term Contract
Role Location: Melbourne / Sydney / Brisbane
Work Hours: Full-Time

What will your day look like?

• Leveraging your experience delivering projects and understanding of planning, implementation, and the project delivery lifecycle. 
• Stakeholder management and strong verbal communication. 
• Preparing and supporting people to successfully adopt change to drive organisational outcomes. 
• Ensuring the quality and viability of working solutions through quality practices and rigorous testing with a customer centric focus. 
• Adhering to risk and data frameworks, policies, and procedures. 
• Contributing to redefining processes, practices, and methods to accelerate remediation outcomes for customers. 
• Navigating through ambiguity and understand downstream impacts when solving problems. 

What will you bring?

• Keen attention to detail when writing and reviewing requirements, testing and communications. 
• Proven organisational and time management skills and experience. 
• Using your initiative to identify and challenge existing processes where you see opportunities to improve and advocate changes that reduces process effort and time, or benefit customer experience. 
• Confidence and ability to contribute to stakeholder workshops to define and document scope & requirements. Experience in a project delivery role - Exposure to Remediation and/or Regulatory projects 
• Experience with data analysis, mapping, transformation and enrichment activities including the various tools
  required to document and execute these activities (eg. Microsoft Excel, Visio and/or Data Analysis programs). 
• Experience with ANZ Core Systems and/or Data - CAP, VisionPLUS, Cache, etc. 
• Experience of ANZ Products - Loans, Deposits, Credit Cards, Merchants, Wealth products, etc. 

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 124633 .
 

Job Posting End Date

18/11/2026, 11.59pm, (Melbourne Australia)