About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Bereavement Services Team Leader in our Team, you’ll play a key role in helping to provide support to often vulnerable customers through leading and developing a high-performing team to deliver consistent, high-quality outcomes.

The Team Leader is responsible for maximising efficiencies through the effective and efficient management of the team. Key responsibilities include managing workflow / ATOM, staff rostering requirements, quality assurance checks, supporting the implementation of coaching and development plans to improve results, identifying, and implementing process improvements and people management responsibilities

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent and 12 months secondment/fixed term roles available
Role Location: 833 Collins Street, Docklands VIC 3008 

What will your day look like?

As a Bereavement Services TL, you are accountable for:

• Actively drive the performance of the team to achieve key financial targets.
• Track and measure performance against set targets and objectives providing monthly feedback to all staff.
• Maintain SLA’s and monitor in terms of customer satisfaction and taking corrective action.
• Initiate, recommend, implement, and manage improvements on an ongoing basis. Measure the benefits of these changes.
• Identify, develop & implement improvements in practices and procedures on an ongoing basis with the view to creating an environment of constant improvement.
• Develop, coach and train team members to assist with cross skilling opportunities with a view to assisting other teams during periods of peak volumes.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Demonstrated ability to lead, motivate, and develop a high-performing team.
  
• Experience in providing coaching and feedback to support team growth and performance.
  
• A sound understanding in team processes and operational requirements of the team.
  
• Proven ability to work in a fast-paced environment with challenging targets.
  
• Strong planning and co-ordination skills and has the ability to prioritise and work under pressure. 
  
• Strong attention to detail and a genuine concern and drive to continually sustain and improve quality and standards
  
• Strong interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels.
  
• Proven ability to make sound decisions under pressure and take accountability for outcomes.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 98813

Job Posting End Date

14/07/2025 , 11.59pm, (Melbourne Australia)