About Us

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

About the Role

Are you looking to start a career in banking and enjoy helping people every day? We’re looking for Banking Consultants to join our Suncorp Bank Contact Centre team based at 833 Collins Street, Docklands.

This is a great opportunity for someone at the beginning of their career or looking to transition into banking. As a Banking Consultant, you’ll be supported with training and on-the-job learning as you help customers with Everyday Banking enquiries, account openings, and servicing requests. You’ll build strong foundational banking skills while delivering friendly, professional service and creating positive customer experiences, all while learning how to balance customer needs, risk, and performance outcomes.

You’ll work within a hybrid model, combining in-office collaboration with the flexibility of working from home once training is complete.

Role Location: 833 Collins Street, Docklands VIC 3008
Role Type: Multiple vacancies - all permanent roles, full time roles (roster options below)
Roster Options:
Option 1)Full time, 37.5 hours, Monday - Friday, 7AM - 10AM start time
Option 2)Full time, 37.5 hours, Tuesday - Saturday, 7AM - 10AM start time

Note: After your initial application you may be asked to complete online assessments, these invites will be sent to you via email. Please action these requests as early as possible; these will enable us to manage your application and provide you with an update in a timely manner.

What will your day look like?

As a Banking Consultant, your accountabilities include:

• Create positive and personalised experiences for customers across inbound interactions
• Provide accurate information and support on Everyday Banking products, services, and processes
• Resolve customer enquiries efficiently while identifying opportunities to improve outcomes
• Build trust through active listening, empathy, and clear communication
• Work collaboratively within a team focused on people, customer experience, risk, and performance
• Uphold Suncorp Banks’s purpose of building futures and protecting what matters

What will you bring?

To grow and be successful in this role, you will ideally bring:

• A passion for delivering high-quality, personalised customer experiences
• Experience supporting customers in a service-based role 
• Confidence navigating multiple systems and using technology to support customer outcomes
• Resilience, adaptability, and empathy when handling a variety of customer needs
• A collaborative mindset and commitment to contributing to a supportive team culture

You’re not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.

Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.

Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at Suncorp Bank and the ANZ Group, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 104540.

Job Posting End Date

16/01/2026 , 11.59pm, (Melbourne Australia)