About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers

About the Role

As a Business Assurance & Controls Manager within the Customer Protection Assurance Team, you’ll play a key role in helping to ensure adequate first line risk advisory support is provided to the Customer Protection business. Key accountabilities include:

•    Partnering with the Business to drive the right risk culture, develop a strong understanding of the Business's needs and priorities to ensure operational and compliance controls are built in up front.
•    Being a key member of a multi-disciplinary Assurance team who provide practical and customer-oriented risk and compliance solutions and are trusted partners of the Business.
•    Facilitating effective governance of key risk elements across the Business and support the embedding of awareness of risks, policies and obligations.

Role Type: Permanent
Role Location: 839 Collins St., Docklands, VIC 3008
Role Schedule: Full Time (40 hrs/week)
 

What will your day look like?

As a Business Assurance & Controls Manager, you are accountable for:
•    Partner with the Business and your Assurance colleagues in the identification, assessment and management of risks, controls and issues.
•    Building and maintaining relationships including influencing stakeholders to uplift the risk and control environment.
•    Develop a strong understanding of the Business, its needs and priorities to ensure risk and compliance is built into process and solution design. 
•    Risk advisory support to the Business with informed decisions on risk management as part of BAU and changes. 
•    Prepare monthly risk reporting and providing key insights to facilitate robust and value-add business discussion.
•    Support annual BAU risk profiling and ongoing risk profile uplift activities.
•    Support risk data inputs into annual attestations and governance processes.
•    Providing control objectives and compliance support (incl. support of control design) including value chain controls relied upon by the businesses.
•    Supporting the business with HIPS related activities via review and challenge and overlaying risk and controls expertise.
•    Supporting the business in actioning outcomes of thematic reviews and deep dives by Line 2 and 3, and other hot spots identified through trend analysis such as events management.
•    Maintaining and managing risk data in NFR Hub.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

•    Strong expertise in operational risk management, assurance and/or operational excellence.
•    Strong collaboration across value chain stakeholders and partners.
•    Strong engagement with stakeholders and ability to build relationships.
•    Strategic thinking coupled with strong execution and delivery focus
•    Good understanding of risk policies, business regulatory environment and key material risks (e.g. Privacy Act, CPS230, AML/CTF, etc) to provide the Business with sound risk advice and guidance.
•    Passionate and continuous improvement mindset.
•    Down to earth and self-aware, you’re keen to work in a team where there are no egos, just great people doing amazing work.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 92514 .
 

Job Posting End Date

06/06/2025 , 11.59pm, (Melbourne Australia)