About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Assurance Manager for our Simplification Tribe, you’ll play a key role in leading risk articulation and advising the Tribe on end-to-end risk delivery across an impactful delivery programme, supporting customer migration and developing business risk assessments.

This is a risk assurance and compliance partnering role supporting the Customer Migration Portfolio. Customer Migration Portfolio is aligned to ANZ Retail’s strategic priority of making ANZ Plus a success. As an Assurance Manager in the Customer Migration Assurance team with a focus on Simplification, you will:

• Partner with Customer Migration Readiness and Simplification teams to develop a strong understanding of the team’s needs and priorities to ensure operational, technology and compliance controls and customer focused treatments are built in up front
• Be a key member of a multidisciplinary risk enablement team who think about risk and compliance differently, provide simple risk solutions and are trusted partners of the portfolio
• Facilitate effective governance of key risk elements across Simplification to empower teams to self-check and remediate.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full- Time (40 hours/week)
Role Location: 833 Collins Street, Docklands VIC 3008
Work Hours: Business Hours

What will your day look like?

As a Assurance Manager, you will:

• Work closely with Simplification Stream leadership, Product Owners, Journey Experts and your assurance colleagues in the identification, assessment and management of risks and issues
• Embedding risk awareness and escalation and recording of risk information as needed
• Risk & Controls Assessment – ensuring sound documentation of risk information across the portfolio for introduced risk
• Coordinating and managing end-to-end risk workshops, to produce risk assessments
• Use your strong communication and presentation skills to connect with stakeholders across impacted business segments
• Supporting the teams with compliance obligations management
• Enhancing risk reporting and ensuring material decisions are captured
• Triaging events
• Bring creativity by challenging what’s possible whilst keeping the safety and financial wellbeing of our customers at our core
• Develop a strong understanding of the teams’ needs and priorities to ensure risk and compliance is built into feature design

What will you bring?

For this role you should ideally have experience in identifying and managing the customer journey or customer experience. Experience in product or distribution assurance will also be well regarded.  

To grow and be successful in this role, you will ideally bring the following:

• Proven  experience in risk management, assurance or operational excellence, ideally supporting project assurance or risk delivery changes
• Stakeholder management: The ability to identify, understand and anticipate the needs of those who can affect or be affected by your work in order to gain commitment.
• Influencing: The ability to gain the commitment of others through a range of techniques.
• Relationship building: The ability to build and nurture relationships, both internally and externally, to maintain and foster mutually trusting and empathetic connections.
• Critical thinking: The ability to use logic and reasoning to analyse, evaluate and synthesize a range of information to understand an opportunity or challenge.
• Risk Management: A logical and pragmatic method of establishing the context, identifying, analysing, evaluating, treating, monitoring and/or communicating risks associated with any activity, function or process in a way that will enable the organisation to minimise losses and maximize opportunities.
• Excellent communication skills , ability to identify articulate and communicate financial crime risk findings

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 70892.

Job Posting End Date

04 November 2024 , 11.59pm, (Melbourne Australia)