About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As an Area Manager - Small Business Branch in our Australia Commercial Division, you’ll play a key role in helping our customers, whether it's providing meaningful industry insights, offering customised solutions, or providing tools to help them grow, you should aim to enrich every aspect of their banking journey, ensuring they are set up for success when starting, running, or growing their business.

This role is responsible for leading a team of Small Business Specialists to deliver excellent outcomes for Small Business customers as part of the branch network proposition. In addition to the respective teams’ sales & revenue outcomes and customer experience deliverables, the role has responsibility for ensuring a well-managed, compliant business and an engaged workforce to deliver on Commercial Business strategy. 

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: 833 Collins Street, Docklands VIC 3008
Work Hours: Full-time

What will your day look like?

As an Area Manager, you will be accountable for:

• Overall sales & revenue performance measured by Business Lending FUM drawn, Home Lending FUM drawn, Transaction Accounts opened, Working Capital solutions and other cross-sell opportunities
• Reduction in customer & product attrition, in particular lending FUM
• Team productivity to ensure that customers are efficiently & proactively managed through a well-executed sales operating  rhythm measured through response times & successful conversion of opportunities
• Improving quality referral volumes from the branch network both in branches where Small Business Specialists are located and 
  those where they are not (referrals to the National Business Centre remote team).
• Overall accountability for having a well-managed business relating to operational risk and credit risk
• Establishing a coaching culture where bankers & leaders develop deep credit expertise and are able to reach their full potential 
  and where learning is embraced & embedded
• Developing strong relationships, influence & collaborate with internal stakeholders to solve complex problems & support
  Commercial’s Contact Strategy
• Driving outstanding customer experience and outcomes measured through Net Promotor Score improvement
• Creating a truly customer-focused culture (deeply embedded practices such as quality needs-based conversations, acting on  customer feedback, resolving complex complaints etc.)
• Delivering exceptional customer responsiveness through the effective operational management of the business (Resource 
  planning, rostering, operational efficiencies etc)

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Experience in coaching, leading & engaging high performing teams 
• FSR Tier 2 Certificate is an advantage
• Strong Commercial Credit experience – expertise in small business lending processes & credit policy
• Stakeholder management: The ability to identify, understand and anticipate the needs of those who can affect or be affected by  your work in order to gain commitment.
• Influencing: The ability to gain the commitment of others through a range of techniques.
• Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or  services, and/or providing considered options, that meet those needs.
• Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.
• Commercial acumen: The ability to take a big picture view of the organisation, the market, external and internal pressures and  trends and identify actions or strategies to drive efficiency and create long-term value.
• Business Development: The activity of partnering with individuals and/or organisations to pursue strategic initiatives,  relationships and/or opportunities to drive commercial value.
• Problem solving: The ability to identify and critically evaluate problems, and/or interconnections and patterns across a broader  system, for the purpose of finding and implementing a solution.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 97536 .
 

Job Posting End Date

16/06/2025 , 11.59pm, (Melbourne Australia)