About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

the Application Fraud Senior Investigator plays a key role in supporting the day-to-day operations of the Application Fraud team by providing expert guidance, operational leadership, and fraud investigation expertise. A key focus of this position will be the investigation and management of Metadata-related fraud risks across both secured and unsecured lending applications, ensuring effective controls, risk mitigation strategies, and investigation outcomes are achieved. You will manage complex and high-risk investigations, working closely with Customer Protection teams and key stakeholders to identify emerging fraud trends, develop practical solutions, and strengthen fraud prevention measures. In addition, you will contribute to the team's broader case management workload and support the delivery of operational objectives.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent 
Role Location: 833 Collins St Docklands VIC 2008
Work Hours: Full Time (40 Hours/Week)

What will your day look like?

As an Application Fraud Senior Officer, you are accountable for:

• Investigate complex applications and proactively mitigate associated risks.
• Demonstrate exceptional stakeholder management and customer engagement capabilities.
• Think strategically and adapt quickly to fast-paced environments.
• Review investigations involving Metadata applications identifying anomalies, manipulation indicators, organised fraud activity, and application inconsistencies
• Review and assess fraud referrals, escalations, and intelligence from internal and external stakeholders to determine appropriate investigative actions.
• Identify opportunities and provide recommendations to enhance detection strategies and minimize risk exposure.
• Deliver the highest level of customer service, ensuring accurate and timely processing to exceed customer expectations and business requirements.
• Possess strong knowledge of the application fraud landscape, with a solid analytical and problem-solving skill set applied in daily operations.
• Identify skill gaps within the team and assist with training to bridge those gaps effectively.

What will you bring?

List key ‘must have’ knowledge, skills, experiences (KSE) that are relevant to this role.  ‘Must haves’ are critical and fundamental KSEs to perform the role.

• Excellent communication skills (written and verbal)
• A strong level of analytical and problem-solving skills.
• Knowledge and understanding of ANZ policies and processes.
• ANZ system knowledge
• Ability to adapt to change and identify opportunities

List key ‘good to have’ knowledge, skills, experiences (KSE) that are relevant to this role.  ‘Good to haves’ are considered advantageous KSEs to perform the role.

• Practical knowledge of link analysis.
• End to end management of fraud events.
• In depth understanding of policies, procedures and best practices
• Ability to act as a subject matter expert to provide guidance and assistance on complex matters when required
• Stakeholder management, being able to collaborate across various departments

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 119165 .
 

Job Posting End Date

31/07/2026, 11.59pm, (Melbourne Australia)