Advisor - Process & Optimisation-Melbourne

Req ID: 121692

Department: T&C Organisation Design & Implementation

Division: Talent & Culture

Location: Melbourne

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Organisation Design and Implementation are trusted advisors and delivery partners to T&C and the business, through a strategy-led, data-informed and people-enabled approach to delivering workforce transformation projects end-to-end.

About the Role

As an Advisor - OD&I Process and Optimisation in our Organisation Design and Implementation team, you’ll play an important role in helping us build more consistent, efficient and well-governed ways of working across OD&I.

This is an 18-month secondment role supporting the OD&I Process and Optimisation team to map, document and embed current and future state processes across the end-to-end workforce transformation delivery value chain. Working closely with the Senior Lead - Process Re-engineer, OD&I practitioners, the OD&I LT and key T&C teams, you’ll help identify process pain points, document requirements, support future state design, and contribute to building process capability and governance across OD&I.

You’ll be part of a practical, collaborative team focused on making it easier for OD&I practitioners and stakeholders to deliver workforce transformation outcomes with clarity, consistency and confidence.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: 833 Collins St, Docklands VIC 3008
Work Hours: Full time 40 hours/week

What will your day look like?

As an Advisor - Process & Optimisation, you will:

Support current-state process discovery by mapping and documenting processes, roles, hand-offs, dependencies, controls and governance across the workforce transformation delivery value chain.
Work closely with the Senior Lead to translate improvement priorities into process maps, documentation, guidance materials and implementation support.
Coordinate input from OD&I stakeholders to identify pain points, inefficiencies, risks, hand-off issues and improvement opportunities.
Support future-state process design by documenting proposed process flows, roles and responsibilities.
Maintain process documentation, registers, templates and guidance materials for easy access and use.
Assist with prioritising, tracking and reporting improvement opportunities, including progress, risks, dependencies and blockers.
Support workshops and stakeholder sessions by preparing materials, capturing decisions, documenting actions and following up on next steps.
Support the rollout and embedment of new or improved processes through training materials, guidance, communications and feedback loops.
Help build process capability across OD&I by contributing to practical guidance, standards, examples and governance routines.
Escalate risks, decisions and blockers through the Senior Lead.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Experience in process mapping, documentation and continuous improvement within complex or transformation environments.
Ability to document current and future state processes, including hand-offs, roles, controls, risks and governance requirements.
Strong attention to detail in maintaining process documentation, templates, registers and guidance materials.
Ability to gather requirements, analyse pain points and dependencies, and translate stakeholder input into clear documentation and work packages.
Strong planning and coordination skills, including action tracking, prioritisation, status reporting and delivery support.
Ability to use data, insights and feedback to support problem solving and process improvement.
Strong stakeholder engagement skills across OD&I and T&C, with the ability to capture inputs and drive alignment.
Experience supporting workshops and working sessions, including preparation, documentation and follow-up actions.
Strong written communication skills.
Knowledge of workforce transformation, organisation design, restructuring, implementation or related T&C processes.
Understanding of HR approvals, controls, governance and risk considerations.
Ability to manage work independently with sound judgement and structure.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 121692 .

Job Posting End Date

07/09/2026, 11.59pm, (Melbourne Australia)