About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Retail Products Assurance Manager is responsible for providing independent first-line assurance across the Retail Products Portfolio (Credit Cards, Personal Loans, Deposits & Payments, Insurance & Super), helping ensure that customer, regulatory, operational and risk obligations are effectively managed.
 
The role will be critical in supporting the Retail Products NFR&C governance reporting process and partnering with key stakeholders such as Portfolio Governance and 2nd Line to support better customer outcomes, stronger risk management and sustainable control environments across Retail Products.
 
This role may also assist with the delivery of assurance activities across the PACT (People, Accountability, Customers and Trust) program, alongside input into Single Customer Front End (SCFE) transformation and Suncorp Integration Program, providing independent insight into the effectiveness of risk management, controls and customer outcomes within Retail Products.

Role Type: 12M Secondment/Fixed-Term Contract
Role Location: Melbourne, Sydney or Brisbane
Work Hours: Full-Time

What will your day look like?

• Produce meaningful action drive data insights into risk governance reporting through efficient targeted analysis, investigation and thematic assessments.
• Prepare/support inputs into high-quality assurance reports, management summaries and executive insights.
• Assess the design and effectiveness of controls and identify control gaps, emerging risks and improvement opportunities.
• Monitor management actions and ensure issues are remediated effectively.
• Provide independent challenge to the effectiveness of risk management practices and control environments.
• Ensure assurance activities are completed to agreed quality standards and within required timeframe.
• Support uplift activities to strengthen operational resilience, conduct, compliance and customer outcomes.
• Build trusted relationships with key business, Risk, Compliance and Assurance stakeholders.
• Partner closely with Retail Products Portfolio Governance activities as required (supporting review and challenge of well managed activities underpinned by policy and framework requirements).

What will you bring?

• Proficiency in risk forum reporting and navigation of risk systems such as ServiceNow (NFR Hub) and Tableau is highly preferred.
• Ability to use data to support assurance conclusions and recommendations.
• Experience with risk assessment risk profiling activities
• Strong root cause analysis and problem-solving capability.
• Experience working in a highly regulated, closely oversighted business and developing and managing excellent stakeholder relationships
• Ability to analyse complex information and identify key risks and themes.
• High level of comfort working with ambiguity and being able to make sense of complex issues and define a way forward
• Knowledge of APRA, ASIC, DDO, BCOP and consumer protection regulatory requirements.
• Strong ability to work independently and autonomously when required. 
• Strong time management and ability to work within tight deadlines.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 121258 .
 

Job Posting End Date

19/08/2026, 11.59pm, (Melbourne Australia)