About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Business SME / Implementation Coach, you are accountable for driving the practical implementation and embedding of PACT Compliance deliverables across the business, with a primary focus on Conduct Risk (including Complaints Management), Obligation Management, Product Governance and Regulatory Management.

This role exists to translate PACT target state designs into operational reality. It combines deep risk and compliance expertise with strong coaching and influencing capability to support business leaders and teams to adopt new frameworks, processes, governance and behaviours. 

The role is deliberately hands‑on: the incumbent will actively do the work alongside the business rather than delegating delivery.

Role Type: Permanent
Role Location: Sydney or Melbourne
Work Hours: Full-time
 

What will your day look like?

The role operates across Line 1 and Line 2 stakeholders, partnering closely with Product, first line NFR, Risk, Compliance, Operations and Change teams to ensure PACT outcomes are implemented in a way that is fit for purpose, sustainable and embedded into day-to-day decision-making.

Implementation & Embedding
•    Lead the end-to-end implementation of PACT Compliance deliverables within business areas, moving from design into execution and business as usual.
•    Translate target state frameworks, policies and operating models into practical, executable processes, tools and ways of working.
•    Work directly with business teams to uplift capability, clarify accountabilities and embed new risk and compliance requirements into existing workflows.
•    Identify and resolve implementation barriers, including process complexity, system constraints, unclear ownership or capability gaps.
•    Actively support the development and use of artefacts such as obligation libraries, policy, procedure and register  , conduct risk framework and metrics, complaints management standard, regulatory change and engagement processes.

Coaching & Capability Uplift
•    Coach senior leaders, product owners and risk champions on how to apply PACT requirements in real decision-making scenarios.
•    Build risk and compliance maturity by reinforcing practical judgment, customer lens and regulatory intent, not just procedural compliance.
•    Support consistent understanding of roles across the Three Lines of Defence, particularly in relation to product governance and obligation management.

Stakeholder Engagement & Influence
•    Build strong, trusted relationships with senior stakeholders across Product, first line NFR, Complaints Management, Risk, Compliance, Technology and Operations.
•    Influence outcomes through credibility, expertise and pragmatic problem-solving, rather than positional authority.
•    Navigate complex stakeholder environments with competing priorities and varying levels of risk maturity.

Risk & Quality Oversight
•    Ensure implemented solutions align to regulatory intent, risk appetite and customer outcomes, not just minimum compliance.
•    Identify residual risks arising from implementation decisions and escalate appropriately.
•    Support readiness for internal and external review by ensuring evidence of implementation and embedding is robust.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

•    Minimum 15 years’ professional experience in Financial Services industry with deep risk and compliance background 
•    Demonstrated experience implementing enterprise-wide regulatory or risk change, preferably in complex, regulated environments. 
•    Exceptional stakeholder management and influencing skills, including at executive leadership level. 
•    Proven ability to operate effectively in ambiguous, evolving environments where direction is not always fully defined. 
•    Strong delivery mindset with a willingness to roll up sleeves and do the work. 
•    Sound judgment and ability to balance regulatory expectations, customer outcomes and commercial realities.
•    Demonstrated ability to engage, challenge and influence at Board, Executive Committee, and regulator levels
•    Exceptional leadership, stakeholder management and communication skills

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 112266 .
 

Job Posting End Date

19/03/2026 , 11.59pm, (Melbourne Australia)