About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The QC Officer is critical to making this happen and will

•  

  Quality check the customer documentation outputs of Relationship Managers and Assistant Managers for adherence to contractual obligations, agreed processes & procedures and to ANZ policies

• Contribute to maximising business revenue by mitigating operational risk, credit risk, legal risk and collateral losses, providing feedback to Relationship Managers and Assistant Managers to support the development of their accuracy and compliance

• Ensure the highest level of customer service support is provided thus contribute to the business's profitability by ensuring quality output

• Monitor the quality of the completed customer documents received for Quality Review

• Identify training opportunities from quality assurance reviews and effectively communicate these (vertical and horizontal)

• Proactively identify weaknesses and deficiencies in processes and procedures relating to quality, risk and compliance and recommend solutions

Role Location: MDC Quezon City or SOL Makati

Role Type: Permanent / Full time  

What will your day look like?

As a LoO QC Officer, you will:

• Monitor the quality of the completed customer documents received for Quality Review.

• Highlight data quality areas of concern, system fails, issues and risks identified to Team  Manager, Relationship Manager and Assistant manager as apropriate. 

• Assist Manager in identifying and developing process & team improvements and rollout of new ideas.

• Ensure adherence to process and standards.

• Be responsible for the accuracy of all transactions independently verified/checked

• Play a key role in implementing a best practice Quality Assurance Program across business.  

• Proactively identify weaknesses and deficiencies in processes and procedures relating to quality, risk and compliance and recommend solutions

• Deliver on service benchmarks and customer expectations

• Ensure the highest level of customer service support is provided thus contribute to the business's profitability by ensuring quality output.

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

• Attention to detail, knowledge and unserstanding of risk management principles

• Strong analytical & problem solving skills

• Strong internal and external customer focus and the ability to provide quality customer service

• Knowledge and understanding of Corporate & Commercial Banking

• Knowledge of Windows and ANZ systems such as ACM, CAP & CCMS

• Previous banking exposure in a similar environment

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manilla play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world.  Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong. 

We provide our people with a range of benefits including access to health and wellbeing services.  We also have flexible working options so that our people can 'make work, work for them'.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit  https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 81945.

Job Posting End Date

05/12/2024 , 11.59pm, (Melbourne Australia)