About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As an Operations Manager, you will lead a Commercial Credit Team responsible for annual credit assessments of customers with up to $5M in total lending. Your role is to maintain and enhance team performance, and develop strategies that align with ANZ Commercial's objectives.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full-time
Role Location: Makati or Quezon City

What will your day look like?

As an Operations Manager, you will:

• Contribute to optimising cost to serve customers for Commercial Servicing through efficient practices, improved productivity and value add to business.

• Ensure highest level of customer service support is provided to Relationship Sets to contribute to the business's profitability.

• Has strong stakeholder engagement by proactively managing and addressing stakeholder concerns and objectives.

• Ability to handle escalations from Stakeholders and other Managers.

• Hold ultimate accountability for the performance of the Annual Review team.

• Operate effectively and efficiently as part of a wider team and ensure team achieves annual operating budgets

• Understand the needs of the Relationship Sets and customers to ensure service delivery to meet/exceed their and QA/ regulatory requirements.

• Proactively reviews and implements improvements in practices and procedures to allow the team to exceed SLA targets and reduce complaints.

• Ensure team is compliant with ANZ risk/compliance policies

• Manages a highly effective, high performing team

• Allocates work based on a balanced resource profile and ensures team's SLAs are met.

• Coaches and Mentors Assistant Managers/team members.

What will you bring?

To grow and be successful in this role, you will ideally bring the following competencies:

• Team Development: build a highly engaged team culture, and support and develop team members to uplift their credit capability and achieve accreditation.

• Customer Service: Ensure excellent customer support for our frontline Commercial bankers.

• Stakeholder Engagement: Building and maintaining positive relationships with stakeholders in Commercial banking, proactively managing, concerns, and identifying opportunities to improve their experience, 

• Strategic Thinking: Possess exceptional strategic thinking skills, enabling them to develop, implement, and manage long-term plans that align with ANZ Commercial's strategy

• Change Management: Review and implement practices to exceed SLA targets and contribute to ANZ Commercial's goals. Demonstrate the ability to lead and manage organizational change initiatives effectively, supporting the business through transitions, ensuring smooth implementation of new processes, systems, and strategies

• Risk Management: Ensure compliance with ANZ's risk and compliance policies. manage non-financial risk proactively,  and assist in Commercial Banking's well-managed agenda

• Operational Excellence: Implement efficient practices and improve productivity to enhance value for ANZ Commercial Operations.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manila play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world.  Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong. 

We provide our people with a range of benefits including access to health and wellbeing services.  We also have flexible working options so that our people can 'make work, work for them'.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit  https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 84350.

Job Posting End Date

07/03/2025 , 11.59pm, (Melbourne Australia)