About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As a Manager in our International Support, GCC, you’ll dedicate your time to keeping your areas of responsibility operationally fit. You will be always on the go removing
obstacles and paving the way for your staff to succeed. You will recognise and develop the potential in your people, collaborate with others to optimise business performance, reduce operational costs, improve customer outcomes and consistently role model the Service Principles.

You have an ability to see things as our customers do, make improvement or influence change to improve service standards, quality of outcomes, customer experience and address systematic issues and are capable of juggling multiple priorities and activities concurrently with a 'can do' attitude to benefit the customer and the organisation.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full-time
Role Location: Makati City
Work Hours: Dayshift  Mon-Fri 5AM-2PM
 

What will your day look like?

As a Manager - International Support, GCC, you are primarily responsible for the following:

• Deploy, coach and develop Business Excellence practices and principles within all team members

• Provide accurate reports of service performance that drive appropriate operational decisions.

• Rationalise, simplify and standardise processes and procedures and ensure sensible uniformity.

• Ensure department/team uses continuous improvement techniques to resolve identified problems and drive continuous service outcomes

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Experience developing, coaching and leading service oriented teams

• Change oriented and has experience leading teams through change

• Problem solving & analysis

• Understanding of Business Excellence and world class service operations principles

• Proven experience in developing, building and maintianing effective customer and stakeholder relationships

• Excellent communication skills
   

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manilla play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world.  Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong. 

We provide our people with a range of benefits including access to health and wellbeing services.  We also have flexible working options so that our people can 'make work, work for them'.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit  https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 88305.

Job Posting End Date

03/03/2025 , 11.59pm, (Melbourne Australia)