About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As Training Manager in our Learning Delivery Services, you’ll play a key role in leading the LEAD@ANZ Event Management team. You will focus on guiding, monitoring, and upskilling your team of event coordinators; responsible for ensuring the timely delivery of instructor-led and virtual instructor-led learning programs for LEAD@ANZ. You will also strive to ensure the quality delivery of the LEAD@ANZ program, with an eye on the continuous improvement of day-to-day operations.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full-time
Role Location: Solaris One, Makati City
Work Hours: Dayshift

What will your day look like?

You will also be responsible for, but not limited to the following:

Team Management

• Manage a team of event coordinators, including upskilling team members; setting goals, targets and objectives; managing work queues; monitoring quality outputs via Quality Assurance framework; guiding and coaching for high-performance
• Monitor adherence to agreed SLA’s for event management services and taking corrective action where these are not met 
• Ensure event logistics are delivered within budget, with a continuing focus on reducing costs 
• Identify opportunities to standardise, streamline, improve and automate event management processes
• Effectively identify and manage risks related to LEAD@ANZ

Event Coordination

• Pro-actively engage and consult with LEAD@ANZ business stakeholders to determine learning needs, conceptualize and communicate solutions, prioritize and plan the work; and co-ordinate resources
• Forecast demand through timely consultation with key stakeholders
• Set up, administration and maintenance of events utilizing enterprise learning technologies
• Arrange event logistics including venue, equipment, catering, facilitators, materials, guest speakers, etc
• Communicate with learners, line managers, other stakeholders (eg. invitations, confirmations, notifications, pre/post work etc.) 
• Maintain accurate learning records (e.g.  bulk registrations, waitlist management, completions, withdrawals, cancellations); 
• Moderate the classes making use of MS Teams – link creation, use of breakout rooms, use of whiteboard, recording, generating attendance reports, etc.
• Effectively respond to escalations, incidents, customer complaints and feedback

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Strong leadership experience with an ability to motivate and inspire high performance thru culture, leadership, and performance enablement
• Experience in coaching and leadership with ability to transfer knowledge, through human centred principles.
• Excellence in Event Management delivery, with a keen eye for detail, and ability to review processes and implement changes
• Superior consultation, influencing, and relationship management skills
• Strong prioritisation, problem-solving, and decision making skills
• Expertise in the use of MS Teams for a seamless delivery of classes
• Excellent communications and presentation skills

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manilla play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong. 

We provide our people with a range of benefits including access to health and wellbeing services.  We also have flexible working options so that our people can 'make work, work for them'.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit  https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 78000.

Posting will end on 14 October 2024