About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: 12th Floor, Solaris One Building, 130 Dela Rosa Street, Makati City

Work Hours: Full-time

What will your day look like?

As a Senior Officer, you will:

• Serve as the first point of contact, identifying and resolving customer needs while delivering a consistently high standard of service quality.
• Enhance customer satisfaction by efficiently addressing inquiries, issues, and concerns to create positive and meaningful experiences.
• Engage with customers to understand their needs and tailor appropriate solutions in alignment with bank policies and guidelines.
• Effectively anticipate customer needs and maintain clear, two-way communication to manage expectations.
• Educate customers on the full suite of the ANZ’s products, services, and digital solutions available through the IB platform.
• Manage customer requests related to transaction investigations and complaints with accuracy and professionalism.
• Log and escalate customer issues to the appropriate manager as required for resolution.
• Follow established standards, procedures, and operating guidelines to ensure consistent and high‑quality service delivery.
• Maintain a strong commitment to “doing it right the first time” to reduce rework and improve efficiency.
• Reduce inconsistencies, risks, and errors by closely monitoring processes and ensuring all information and transaction entries are accurate and current.
• Keep comprehensive records of customer interactions, actions taken, and follow-up commitments to ensure continuity and transparency.
• Support a culture of operational excellence by embracing continuous improvement initiatives to enhance efficiency and the overall customer experience.
• Ensure all activities and conduct comply with local regulations, Group Operating Risk Procedures, and relevant compliance guidelines.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Experience in client service roles, preferably within the banking sector. Exposure to corporate banking is an advantage.
• Strong effective listening skills and a demonstrated customer‑centric mindset
• Ability to influence peers and business partners, with a collaborative approach that ensures timelines are met without compromising quality standards.
• Proficient in MS Office applications, with a solid understanding of telephony and financial systems.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manila plays a critical role in executing our strategy and delivering what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world.  Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong. 

We provide our people with a range of benefits including access to health and wellbeing services.  We also have flexible working options so that our people can 'make work, work for them'.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit  https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 111613.

Job Posting End Date

18/03/2026 , 11.59pm, (Melbourne Australia)