About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. 

Join Business & Private Bank and help deliver our growth ambitions by backing Australian businesses and private clients with the insights, solutions and support they need to move forward. We play a critical role in delivering the ANZ 2030 Strategy and you’ll be part of a team guided by our values to put customers first, deliver with excellence, own the outcome and work as one.

About the Role

Teaming up with a supportive Relationship Manager, you’ll help manage and grow a portfolio of business banking customers across either Small to Medium Enterprises or Diversified & Specialised Industries. Depending on the role, you may support customers across a broad range of industries, or work more closely with customers in a specialised sector such as Agribusiness, Health, Property or Emerging Corporate.

You’ll build trusted relationships with customers, help drive growth through acquisition, increasing share of wallet and referrals, and use insights and data to better understand and anticipate customer needs. This role leads to many career pathways within Business and Private Bank and across the rest of ANZ. Whichever pathway is right for you, there are inspiring leaders and tailored learning opportunities to give you the skills and accreditation you need to go after it.

This is a great opportunity for people looking to take the next step in their business banking career. It would also suit people with other financial services experience who are familiar with risk management concepts and regulatory requirements such as Know Your Customer and AML.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent 
Role Location: ANZ Launceston Bus Ctr 2/69 Brisbane Street Launceston TAS 7250 
Work Hours: Full TIme (40 Hours/Weekly)

What will your day look like?

Working with your Relationship Manager, you’ll manage a portfolio of customers by:

• Proactively developing and maintaining a detailed understanding of each customer’s business and financial needs
• Acting in the best interests of the customer and applying a customer-centric approach to support their business needs with suitable products and services
• Providing appropriate solutions to support account maintenance and customer needs
• Maintaining a well-managed portfolio that is compliant with all relevant policies and procedures
• Maintaining control of workflows across compliance and customer fulfilment processes
• Collaborating with product partners and other stakeholders to fulfil customer needs
• Supporting growth through customer acquisition, referrals and identifying opportunities to increase share of wallet
• Building industry and customer insights, including specialist industry knowledge where relevant to the role

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Prior experience in commercial banking frontline roles and commercial lending
• Ability to help manage strong customer relationships by handling service queries and resolving minor issues
• Strong communication skills to assist customers effectively
• Attention to detail when reviewing agreements and contracts
• Ability to assess a customer’s ability to fulfil their credit obligations, considering both qualitative and quantitative factors, including the 5Cs of credit
• Ability to manage multiple tasks and keep track of customer documentation, banking transactions and internal communications
• Familiarity with risk management concepts, particularly in credit risk, operational risk and market risk
• Familiarity with regulatory requirements such as KYC and AML
• An interest in developing deeper customer, industry or segment knowledge, including specialist industry expertise where required

You’re not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 122099 .
 

Job Posting End Date

, 11.59pm, (Melbourne Australia)