About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Manager, Asset Management Unit, you are responsible for region allocated such as Solomon Islands and leads the recovery strategy and milestones for the oversight of high-risk Retail and Commercial accounts (CCR 7+ to 10, up to A$1.0M exposure). You will lead the customer engagement, ensuring effective rehabilitation, minimal loss, undertaking recovery action, executing recovery strategies and compliance with governance standards and regulatory standards. 

Key responsibilities include customer engagement, financial analysis, forecasting provisions, collaboration with support officers, resolution of complex delinquency cases and stakeholder communication. You will also support the credit decision-making with delegated authority, drives continuous process & reporting improvement and maintaining   a “no surprises” environment.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full-time
Role Location: ANZ Pacific Operations, Suva

 

What will your day look like?

•  Deliver on agreed financial plan for AMU Solomon Island and Pacific. Overall responsibility of the high-risk Retail and Commercial accounts graded CCR 7+ to 10 and up to A$1.0m in lending exposure

•     Actively assess and manage customer’s portfolios to ensure customers financial positions are managed effectively through the AMU cycle.
•    Exercise thorough credit worthiness assessment and sound decision-making utilizing CAD based on credit principles and policies.
•    Drive engagement with stakeholders (Country CRO, Commercial Product to ensure effective and efficient Recovery operations.
•    Ensure the customer management function continually provides specialist advise, support and outstanding service to the branch network.
•    Work with stakeholders to ensure optimal E2E AMU operations and agreed standards are achieved by monitoring workflow activities and outcomes. Related operational efficiency initiatives are initiated, implemented,           and managed.

•    Ensure processes are executed to align with AMU Policies and Processes, Operating Risk policies and any appropriate country regulations. 
•    Maintain strong connectivity between E2E AMU teams across markets, credit risk and product teams.
•    Ensure country officers are aware and adhere to Pacific "well managed" principles with respect to file strategies, CADs, timely returns, appropriate financial assessment.
•    Work with the country AMU teams to ensure they adhere to global risk and compliance policies by the maintaining the team's adherence to confidentiality and privacy in handling customer's information, compliance            with ANZ Group Policies and Code of Conduct, Debt Collections Guidelines, etc.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Proven experience in credit, collections, recoveries, or financial control within business operations
• Ability to engage with customers in challenging financial situations, demonstrating empathy while setting clear expectations during difficult conversations
• Strong business acumen with in-depth understanding of financials and core business fundamentals
• Self-managed, highly motivated, with excellent time management skills
• Skilled in negotiation and influencing outcomes
• Sound decision-making and problem-solving abilities

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 108311.

Job Posting End Date

16 January 2026 , 11.59pm, (Melbourne Australia)