About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As the Head of Transaction Processing & Reporting within our Institutional Operations team in Hong Kong, you will spearhead the end-to-end operations of payment processing, static data maintenance, and transaction reporting. This pivotal leadership role ensures operational excellence, regulatory compliance, and continuous improvement across all transaction-related workflows.

Beyond ensuring seamless service delivery, you will align operational strategies with business goals, enhance client satisfaction, and drive automation and efficiency. You will also oversee critical banking functions, maintain strong governance over offshore teams, and proactively manage risk and control to ensure operational resiliency.

This is an opportunity to lead with impact, optimize processes, and elevate transaction operations to new standards of excellence.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. 

Role Location: Hong Kong
Role Type: Permanent, Full-time

What will your day look like?

As the Head of Transaction Processing & Reporting, you will:

• Oversee the end-to-end processing of payment transactions, ensuring accuracy, efficiency, and regulatory compliance.
• Manage and maintain static data integrity across client, account, and reference data systems.
• Produce and review operational dashboards and business reports to monitor performance and support decision-making.
• Act as the primary liaison for external infrastructure partners such as HKICL and HKMA for settlement operations and regulatory reporting.
• Drive automation and digitization initiatives to enhance data quality, reduce operational risk, and improve turnaround time.
• Strengthen control frameworks to mitigate non-financial risks such as reconciliation breaks and data integrity issues.
• Collaborate with internal stakeholders across Technology, Risk, Compliance, Product, and Front Office to align operational processes with business needs.
• Lead cross-functional initiatives aimed at operational improvements, system enhancements, and issue resolution.
• Ensure operational resiliency through strong governance, proactive risk assessment, and business continuity planning.
• Develop and mentor a high-performing team, fostering a growth mindset and career development opportunities.
• Oversee both onshore and offshore teams, ensuring robust governance, performance monitoring, and effective escalation management.
• Promote a culture of transparency, teamwork, and continuous improvement in service delivery.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Extensive experience in Institutional banking operations, including experience in leadership roles.
• Deep expertise in payment operations, settlement processes, and account maintenance.
• Proven ability to lead teams through transformation and operational improvements.
• Skilled in automation, process optimization, and risk mitigation.
• Extensive experience managing onshore and offshore teams with structured governance.
• Strong project management capabilities, driving initiatives from strategy to execution.
• Strong risk awareness with expertise in non-financial risk controls.
• Familiarity with change management and transformation programs.
• Exposure to client onboarding, KYC, and trade finance operations.
• Effective leadership, stakeholder management, and relationship-building skills.
• Analytical thinker with a data-driven approach to decision-making.
• Excellent verbal and written communication skills.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 98216.

Job Posting End Date

20/06/2025 , 11.59pm, (Melbourne Australia)