Relationship Manager

Req ID: 118597

Department: Business Banking East Coast, Manawatu & Wairarapa

Division: New Zealand

Location: Hastings

Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As a Commercial Relationship Manager, you will play a pivotal role in developing, managing, and growing a portfolio of customers by fostering strong, long-term relationships. You will deliver tailored financial solutions and provide proactive insights to meet clients’ evolving needs.

Operating within a defined portfolio, you will focus on simplifying banking for customers by gaining a deep understanding of their businesses and offering strategic, value-driven solutions that support their goals and drive mutual success.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Hastings
Work Hours: Standard hours, Monday to Friday 37.5 hours

Ka aha tō rā e kite ai? - What will your day look like?

Key responsibilities of the role include:

Establishing and growing profitable relationships within a portfolio of Business customers
Developing a deep understanding of customers’ business needs and providing proactive, tailored solutions to support their current and future objectives
Actively promoting value-added materials, workshops, and specialist support (both internal and external) to customers
Driving the development and growth of the customer portfolio while maintaining strong relationships with long-standing clients
Enhancing ANZ Business’ presence in the market through effective networking and clearly demonstrating our value proposition
Collaborating closely with teams across Business and the broader bank to support customers’ growth and ongoing success
Delivering excellent customer service to build and strengthen lasting relationships and professional networks

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring:

Proven experience in relationship management, business development, and/or portfolio or account management
Previous experience in banking, finance, or accounting (desirable but not essential)
Demonstrated ability to work both independently and collaboratively, with strong analytical, negotiation, and problem-solving skills
Established networking capabilities to build and strengthen customer relationships while maximizing and growing portfolios
Excellent communication and interpersonal skills, with the ability to build trust and influence stakeholders effectively

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 118597.

Te Rā Ōtinga - Job Posting End Date

13/07/2026, 11.59pm, (NZ)