Ko Mātou - About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

To provide exceptional customer experience meeting the needs of customers across the Retail product set across transaction activities, needs-based conversations and educating them on digital solutions, excluding Home Lending. The outcomes are to be achieved through living the ANZ Values and being highly competent retail bankers, with outputs delivered against being well managed, customer outcomes and financial outcomes for ANZ.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Part Time
Role Location: Glenfield
Work Hours: 14.5 hours, Friday to Monday

Ka aha tō rā e kite ai? - What will your day look like?

This role is accountable for:
 - Deliver positive customer outcomes and high satisfaction at all stages of dealing with ANZ from welcoming customers, to identifying and fulfilling customer needs.
 - Utilise @ ANZ frameworks to explore & understand financial needs of current & potential customers, and where appropriate meet needs to provide the best possible outcome for the customer or refer to another Business.
 - Educate the customer on the benefits of and demonstrate easy ways to bank to enable the customer to utilise banking services in the way that best meets their needs.
 - Support and actively assist other team members with the workload of the branch and share success and ideas within the team.
 - Perform all duties effectively through maintaining an in depth and up to date knowledge of Bank processes, relevant products, and services in order to effectively and confidently identify and meet customer needs.

Ōu Pūkenga? - What will you bring?

The 'must have knowledge, skills, and experience (KSE) the role requires are:
 - Strong Customer Focus - Strong outcome & Service capability
 - Lending capabilities consumer lending Level
 - Excellent relationship and networking skills

The 'good to have' Knowledge,skills, and experience (KSE) the role requires are:
 - Understanding of Compliance
 - Computer literacy

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.  

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.  

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.    

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.  

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 117111.

Job Posting End Date

11/06/2026, 11.59pm, (New Zealand)