About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As an Operations Lead, GIFT City Branch, you are responsible for:

• Ensuring a high degree of accuracy and timeliness of end-to-end activities of branch operations and admin work.
• Responsible for providing support to meet customer deliverables within agreed timelines.
• Eliminate and automate processes where feasible to avoid manual effort and bring in elements of efficiency.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: ANZ GIFT City Branch, Gandhinagar India    

Role Type: Permanent, Full-time

What will your day look like?

• Deliver superior customer service and manage the operations as per the standards within the approved operating plan.
• Operate within the allocated cost budgets.
• Minimal to nil error in all operational activities of the branch.
• Through superior customer service support volume growth as projected by the Coverage and Product teams.
• Look for opportunities towards enhanced customer experience.
• Provide a responsible and accurate compliance towards transaction processing by maintaining and applying an up-to-date knowledge of applicable banking policies, practices, procedures and law.
• Operational Risk Management and Compliance
• E2E Operations Governance and Identification of breaches or potential breaches
• Immediate escalation of issues identified
• Ongoing compliance to training and development activities - role and region specific
• Outsourcing and GCC Governance
• Managing regulatory reporting applicable to operations.
• Maintain Client Service standards for all stake holders.
• Foster sound working relationships with the other teams in the branch.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Extensive experience in wholesale banking operations
• Strong knowledge of lending and trade products
• Thorough understanding of sanctions and Anti-Money Laundering requirements
• Good knowledge of institutional banking operations, instruments, and processes
• Strong exposure to and thorough understanding of risk and compliance management
• In-depth knowledge of statutory and regulatory requirements
• Proactive approach with the ability to take initiative, act decisively, and persist in resolving issues
• Excellent written and verbal communication skills

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 115905.

Job Posting End Date

28/05/2026 , 11.59pm, (Melbourne Australia)