Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As a Manager Home Loans within our Southern Provincial Customer Engagement team, you’ll play a pivotal role in leading, coaching, and developing a team of Mobile Mortgage Managers. You’ll empower your team to confidently support customers across a wide range of home‑lending needs, while championing an outstanding experience at every stage of the home‑buying journey. This is a chance to lead a high‑performing, purpose‑driven team, make a real impact in your community, and help more New Zealanders turn their home‑ownership aspirations into reality.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: Dunedin / Nelson / Southern Provincial Region

Role Type: Permanent, Fulltime

Ka aha tō rā e kite ai? - What will your day look like?

The Manager, Home Loans position is a dynamic and impactful role with a broad range of responsibilities. Some of your day-to-day activities may include the below:

• Champion an exceptional end‑to‑end customer experience, leading Mobile Mortgage Managers to deliver trusted, high‑quality service at every stage of the home‑buying journey.
• Drive regional home‑lending performance by setting clear direction, building momentum, and enabling your team to meet customer needs efficiently and effectively.
• Lead and manage the home‑loan pipeline, ensuring opportunities are triaged to the right Mobile Mortgage Manager while balancing customer outcomes, workload, and development opportunities.
• Act as a day‑to‑day escalation point, providing coaching, troubleshooting support, and quality assurance to ensure strong credit decisions and lending outcomes.
• Develop and coach Mobile Mortgage Managers at all levels, providing on‑the‑job training, technical guidance, and clear pathways for growth and progression.
• Own people leadership responsibilities, including recruitment, performance management, and contributing to broader home‑lending strategy, change, and leadership capability across the region.

This position offers flexibility and creativity—you’ll be encouraged to bring your unique perspective and flair to make the role your own.

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Proven people leadership capability, with experience coaching, developing, and motivating home loan lenders and/or mobile lenders to perform at their best.
• Strong ability to build a customer‑centric culture, delivering exceptional service to a diverse range of home‑lending customers—from first‑home buyers through to experienced investors.
• Deep knowledge of the end‑to‑end home‑buying journey, with strong expertise in lending policy, risk assessment, and pricing principles.
• Solid understanding of lending systems, processes, and operational environments, enabling effective decision‑making and quality outcomes.
• Demonstrated success in building and maintaining strong relationships, identifying new business opportunities, and collaborating across internal and external networks.
• Work collaboratively with other leaders and teams across ANZ to unite people towards a common goal and purpose.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.  

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.  

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.    

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.  

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 110915.

Te Rā Ōtinga - Job Posting End Date

Wednesday 1st April , 11.59pm, (NZST)