About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Workplace Coordinator provides critical support to the Workplace Experience team, including direct assistance to the Head of Workplace Experience.

This role enables the team to operate efficiently by managing key systems, supporting business planning, and coordinating day-to-day workplace services.

As the first point of contact for workplace-related requests, the Workplace Coordinator ensures timely and effective resolution of workplace requests and plays an active role in the delivery of safe, functional, and engaging work environments.

Role Type: Permanent
Role Location: L9A/833 Collins Street, Docklands VIC 3008
Work Hours: 40 Hours, Full Time

What will your day look like?

As a Workplace Cordinator, you will:

• Act as the first point of contact for workplace-related service requests and enquiries from employees and stakeholders.
• Coordinate the management and resolution of reactive and preventative maintenance issues via service partners and facility managers.
• Monitor and track completion of service requests to ensure standards, timelines, and customer expectations are met.
• Build strong working relationships across Property Business Partners, Facilities Management, Technology, and other business stakeholders.
• Monitor completion via service partners (including facility managers), the successful resolution of service request
• Support initiatives that improve operational processes, reduce response times, and enhance the end-user experience.
• Collaborate with Ensure all workplace activities comply with health, safety, and property standards.
• Assist with system and data administration for property-related platforms (e.g., service request portals, maintenance trackers).
• Maintain accurate records of service activity, vendor performance, and stakeholder feedback.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Providing advice, recommendations and thought leadership, based on expertise and experience, to address needs.
• Excellent client service and communication skills
• Translating business requirements into solutions by understanding needs, feasibility and impact.
• Preparing, equipping and supporting people to successfully adopt change to drive organisational outcomes.
• Planning and prioritising what needs to be done (including people, process and technology implications) in order to deliver upon customer/user needs and strategic priorities. This includes identifying, planning for, tracking and resolving dependencies.
• Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.
• Helping to foster a healthy working culture. Enabling and facilitating a safe and supportive work or team environment, where our people are inspired and motivated to grow, thrive and deliver value.
• Executing tasks and contracts to source and procure products and/or services from vendors and other suppliers. This includes policy and internal standards as well as monitoring the performance and financial impacts of the contract or service.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 104804 .
 

Job Posting End Date

06/11/2025 , 11.59pm, (Melbourne Australia)