About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

Join our passionate Wellbeing and Workers Compensation team, where you’ll play a key role in shaping the employee experience through thoughtful, end-to-end support. Our team does more than just case management – it’s about walking alongside our people during challenging times and helping them navigate their journey with care, clarity, and confidence.

In this role, you’ll manage a bespoke portfolio of health and medical hybrid working exception cases, providing tailored support and guidance to employees and business leaders. You’ll be a trusted advisor, helping to escalate complex matters, when needed, with empathy and professionalism, while ensuring every interaction reflects our commitment to wellbeing.

With a strong focus on data insights, you’ll keep track of capturing key data points and analyse trends to help us better understand and evolve the employee experience at ANZ.

Banking is changing – and so are we.
At ANZ, we’re creating space for our people to try new things, learn and grow. Whatever your role, you’ll be building your future while helping to shape ours.

• Role Type: 12-month Fixed Term Contract, Full Time (40 hours/week)
• Role Location: Melbourne, Sydney, Brisbane or Adelaide

What will your day look like?

As a Wellbeing Specialist, you will:

• Manage end-to-end case management for a tailored portfolio of health and medical hybrid working exception cases
• Liaise with internal stakeholders, balancing sensitivity and confidentiality with professionalism
• Work autonomously while knowing when to collaborate or escalate complex matters
• Maintain accurate records and contribute to valuable data insights that inform our strategy

What will you bring?

To thrive in this role, you’ll ideally bring:

• Strong experience in health/medical case management
• Excellent time management and organisational skills
• The ability to work independently while being a collaborative team player
• A track record of building trusted relationships across diverse stakeholder groups
• Empathetic communication skills and sound judgment in complex situations
• A values-led approach to everything you do
• A tertiary qualification in a health-related discipline

You don’t need to tick every box.
At ANZ, we value a growth mindset. If you bring most of these capabilities and a passion for supporting others, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 104055 .
 

Job Posting End Date

22/10/2025 , 11.59pm, (Melbourne Australia)