About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

You will work closely with cross-functional teams to develop business cases for transformation projects, define KPIs, set targets, and contribute to strategic planning. You will conduct analysis, gather insights, benchmark competitors, and provide recommendations to drive strategic change across Retail. Additionally, you will monitor performance, provide updates to senior management, and identify optimisation opportunities. 

This role offers a unique opportunity to contribute to the bank's growth and innovation, requiring a comprehensive understanding of Retail Channels (Digital, Branch, Contact Centre - including voice and messaging across Classic and Plus), modernising channel experience, and the future state for ANZ Plus and Suncorp. As a Strategy Analyst at ANZ, you will drive the company's growth and strategic objectives by providing insights and supporting the execution of initiatives in a competitive environment.

Role Location: 833 Collins Street, Docklands VIC 3008 or 242 Pitt Street, Sydney NSW 2000
Role Type: 12-month Fixed Term opportunity
Work Schedule: Full Time

What will your day look like?

As a Strategy Analyst, you will be:

• Provide valuable insights and recommendations to guide strategic decision-making for the relevant strategies including the Migration and Suncorp integration strategies, ensuring alignment with long-term strategic goals and customer outcomes. 

• Conducting in-depth analysis of market trends, competitor activities, and regulatory changes to identify opportunities and threats for strategic initiatives.

• Collaborating with cross-functional teams to develop comprehensive business cases for transformation projects, outlining objectives, benefits, and strategic value. 

• Defining key performance indicators (KPIs) and success metrics across Customer Engagement Channels, including setting targets that align to future state vision and contributing to the strategic planning process. 

• Monitoring the performance of transformation and strategic projects against defined KPIs and milestones, identifying areas for optimisation, and providing regular updates to senior management. 

• Assisting in the development of the bank's Annual Operating Plan and 1-3 year strategies by providing insights derived from market analysis and transformation initiatives. 

• Analyzing Net Promoter Score (NPS) data and Voice of Customer (VoC) feedback to assess customer satisfaction, identify areas for improvement, and inform transformation and strategic initiatives.

• Collaborate with key stakeholders to develop and implement reporting, scorecards and analytical tools to support Customer Engagement in achieving organisational strategy and goals.

• Naturally curious, you stay on the front foot of current and emerging trends across digital, tech, CX, customer engagement, banking, and other industries and how they will practically impact our business

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Bachelor's degree in Business Administration, Finance, Economics, or related field

• Experience in a data analysis, business analysis, or strategy-related role, with a focus on transformation.

• Strong analytical skills with proficiency in Excel, SQL, or other data analysis tools.

• Understanding of financial concepts and ability to perform financial analysis, including cost-benefit analysis, ROI calculations, and financial modelling and preferably proficiency in data visualization tools such as Tableau or Power BI to create clear and visually appealing presentations and reports.

• Excellent research and problem-solving skills, with the ability to synthesize complex information.

• Strong attention to detail and ability to work with large datasets.

• Excellent communication and presentation skills, with the ability to convey complex ideas clearly and concisely.

• Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.

• Proficient in the hypothesis led approach to problem solving and strategy development 

.

• An ability to establish relationships and influence Senior Customer Engagement Leaders. 
• Previous experience in fast paced organisations; in banking, management consulting, telecommunications or utilities, across strategy, sales, service and digital is preferred.
• Ability to apply strategic frameworks to help guide decision making
• Understanding of customer experience principles and methodologies, with experience in analyzing customer journey maps and designing customer-centric solutions.
• Knowledge of banking and financial services industry preferred.
• Awareness of technological trends and innovations in banking and financial services, with the ability to leverage technology to drive transformation.
• Experience with advanced data analysis techniques, such as predictive analytics and machine learning, to derive actionable insights from data.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 90505.

Job Posting End Date

07/04/2025 , 11.59pm, (Melbourne Australia)