About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.

The purpose of the Home Loans Portfolio is to make great Home Loan experiences possible for our customers by reliably providing easy to use products and services. We’re passionate about simplicity and meeting the needs of our customers today, while innovating to delight them tomorrow.

The Product Improvements team is responsible for ensuring Home Loan products and the end-to-end value chain are well managed and governed to ensure they meet customer and regulatory requirements.

Role Type: Permanent 
Role Location: Melbourne, Brisbane or Dockland
Work Hours: Full time 40 hours/week

What will your day look like?

As a Product Improvement Analyst, your role is to actively improve our home loan products through:

• Product Governance: Support the management and improvement of Home Loan products, processes and policies.
• Proactive Improvement: Actively identify and drive opportunities for enhancement and optimisation.
• Problem Solver: Thrive on tackling complex problems, using critical thinking, your network skills, knowledge, and available data to drive better outcomes for our customers and the bank. 
• Risk Assessment Expertise: Identify and evaluate risks effectively, while strictly adhering to established risk management procedures and policies. 
• Excellent Communication Skills: Exhibit outstanding interpersonal, verbal, and written communication skills, with a keen attention to detail. 
• Influential and Professional: Proven ability to influence others and manage priorities and conflicting issues in a professional manner. 
• Ensuring we fulfil our promises to customers through effective controls, reporting, processes, and system capabilities.

What will you bring?

To be successful in this role, you will ideally bring:

• Experience with Home Lending Products: Demonstrated experience or exposure to home lending products and their features, along with a comprehensive understanding of the end-to-end value chain. 
• Experience implementing change, working within established frameworks, plans and governance. Design and delivers agreed outputs (e.g. collateral updates, process changes, testing) and resolve implementation issues using existing guidance, escalating where required.
• Strong problem-solving skills, with the ability to draw insights from multiple data sources and translate them into practical, customer-focused solutions
• Strong stakeholder management and influencing skills, with the ability to partner effectively across Product, Risk, Legal, Operations, and Personal Channels teams
• A proactive and continuous improvement mindset, with a focus on improving customer outcomes, simplifying processes, and strengthening governance

• Resilience and Agility: Thrives in a fast-paced environment while maintaining a strong growth mindset. Embraces challenges, adapts quickly to change, and continuously seeks opportunities for personal and professional development. 

• Commitment to Growth: Dedicated to personal and professional growth, actively seeking feedback, and providing constructive feedback to help colleagues learn and grow every day. 

You’re not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture—if you bring strong foundational experience and curiosity to learn, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 120888 .
 

Job Posting End Date

28/08/2026, 11.59pm, (Melbourne Australia)