About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Senior Business and Private Banking Onboarding Specialists, you will support B&PB Frontline Relationship Managers to onboard new to bank and existing customers, delivering outstanding onboarding experiences for customers with complex B&PB and PCM / Institutional products.

You will act as a Subject Matter Expert and assist the Onboarding Lead with projects and change initiatives as required. You will help drive effective collaboration and sharing of knowledge across all members of the team, assist with training, enhancing team morale and completing ad hoc or step-up tasks, as required by the Onboarding Lead.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent

Role Location: 833 Collins St Docklands, Docklands VIC 3008 

Schedule: Full Time, 40hrs/week

What will your day look like?

As a Senior B&PB Onboarding Specialists, you are accountable for: 

• Working closely with Transaction Banking Sales frontline to seamlessly enable great experiences for new to bank and existing customers. Supporting these relationships and driving stakeholder engagement with your team members.
• The onboarding of all complex B&PB products, and PCM / Institutional products and taking on escalations as required.
• Provide product training to customers to ensure they are engaged and transacting with their new products effectively. Assist your team with enhanced training capabilities
• Help to drive profitable, sustainable growth of B&PB products, and PCM / Institutional products within B&PB
• Increase quality of customer engagement and Transaction Banking brand in market and support team members to do the same
• Protect the Bank by adhering to the highest risk management standards, including all personal role and organisational compliance obligations met and maintained. Identify ways to simplify processes and manage risk within the business.
• Act as a mentor to team members, helping to deliver training material to enhance staff capability. Call out areas of improvement and raise matters with the Onboarding Lead for transparency.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Sound knowledge of deposits and B&PB products, and PCM / Institutional products

• Strong customer-first focus
• Proven relationship management skills
• Strong focus on delivering results through collaboration and communication
• Excellent written and verbal communication skills
• Strong attention to detail

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 115968 .
 

Job Posting End Date

22/05/2026 , 11.59pm, (Melbourne Australia)