About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As the Risk & Compliance Lead, you will play a pivotal role in providing 1st line risk management support to the Digital Customer Engagement (DCE) and Enterprise Contact Centre (ECC) teams within the Customer Engagement Hub. Acting as the primary risk and assurance contact for the DCE and ECC leadership teams, you will serve as a trusted advisor—ensuring the business operates safely, meets its regulatory and compliance obligations, and delivers outcomes within risk appetite. A core component of this role is leading the change risk assessment activities for the ECC Program, which is transforming the Group’s Contact Centre into a cloud native, AI enabled operating model that delivers smart, seamless, and personalised customer experiences across all channels. You will also lead risk profile mapping, control execution and remediation activities across the DCE Domain, and collaborate closely with
Assurance Partners across the Group to ensure effective engagement and alignment on key risk matters.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: 833 Collins Street, Docklands 3008
Work Hours: Full-Time (40 Hours/Week)

What will your day look like?

As a Risk & Compliance Lead, you are accountable for:

• Leading end-to-end change risk assessments required for initiatives within the Domain.
• Preparing and providing risk reporting to key forums.
• Supporting our teams with monthly risk reporting, event and issue management, and annual compliance attestations.
• Managing prioritisation and allocation of tasks across the broader Portfolio Non‑Financial Risk team.
• Acting as the primary point of contact for engagement and escalation of non-financial risk matters.
• Building strong relationships with key stakeholders to educate and support risk maturity.
• Driving continuous improvement of risk and control practices.

Your measures of success will focus on:

• High-quality, timely completion of change risk assessments for Domain initiatives and the ECC Program (clear risk ratings, well-articulated controls, and practical treatments aligned to risk appetite).
• Consistent, decision-useful risk reporting to key forums (accurate, concise insights; clear emerging risks and trends; actionable recommendations).
• Improved control health across the Domain (controls designed and operating effectively; evidence captured; issues identified early).
• Effective remediation outcomes (priority issues and incidents triaged promptly; remediation plans agreed, owned, and closed within committed timeframes; minimal overdue actions).

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Exposure to and thorough understanding of Identify Assess and Manage (I.AM) Framework
• Proven ability to work in a team and proactively contribute ideas to continuously improve team performance.
• Analytical and problem-solving skills, with experience in developing useful and insightful risk reporting
• Demonstrated track record of working to deadlines and being efficient and organised in all operations.
• Strong interpersonal and stakeholder management skills.
• Experience in working in Digital Transformation businesses / programs, with a strong understanding of technical systems and enterprise platforms. For example, experience with cloud, contact centre or AI-enabled operations.
• Commitment to continued learning
• Ability to influence and negotiate
• Communication and presentation skills

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 112090 .
 

Job Posting End Date

14/04/2026 , 11.59pm, (Melbourne Australia)