About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As an NFR Process & Solutions Manager in the Australia Commercial Business Governance and Assurance team, you will play a key role in supporting the uplift of a process-driven approach for non-financial risk management across Australia Commercial

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Flexible within Australia
Work Hours: Full time, Multiple vacancies available

What will your day look like?

As an NFR Process & Solutions Manager, you will:

• Support the uplift of a process-driven approach for non-financial risk management across Australia Commercial by delivering E2E process mapping & in system configuration of the division’s operations with key dependency, risk and control overlays.

• Document important operations and their dependencies, supporting the divisional operational enablement team to create credible BCPs and setting tolerances for disruption.

• Organise and facilitate workshops for the identification of critical operations and important operations, dependencies, disruption scenarios, tolerances and BCP data points.

• Document outcomes of workshops, data analysis and review, development of relevant supporting procedures and frameworks and stakeholder engagement across the organisation.

• Developing solutions (process and tools) to support Australia Commercial teams in adopting a process-driven approach for non-financial risk management

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Extensive experience in a similar role

• Maturity in the following competencies.

  • Solution Analysis and Validation

  • Business Analysis Planning and Monitoring

  • Process Modelling, Customer Journey mapping and Human Centred Design

  • Requirements Elicitation and Documentation

  • Requirements Management

  • Benefits Management

• Demonstrated ability to undertake qualitative, quantitative and desktop research to uncover actionable insights that can improve solutions and identify new opportunities.

• Experience with process architecture, business continuity, risk and third-party management.

• Confidence in the use of data to investigate and inform decision making

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 94205 .
 

Job Posting End Date

20/05/2025 , 11.59pm, (Melbourne Australia)