About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As an NFR Process & Resilience Senior Manager in our team, you’ll play a key role in helping to manage disruption risk in new ways, with increased due diligence and under greater scrutiny. You would also need to extend non-financial risk transformation beyond critical operations. The aim of this role is to identify Australia Retail’s business operations and their dependencies, creating credible BCPs and setting tolerances for disruption for important operations.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: 833 Collins Street, Docklands VIC 3008
Work Hours: Full time, Multiple vacancies available

What will your day look like?

As an NFR Process & Resilience Senior Manager, you will:

• Support the uplift of a process-driven approach for non-financial risk management across Australia Retail by delivering E2E process mapping & in system configuration of the division’s operations with key dependency, risk and control overlays.

• Identify the division’s operations, assessing their criticality and documenting their dependencies, creating credible BCPs and setting tolerances for disruption (for important operations).

• Scope, plan and work with business stakeholders to implement new or changes to their e2e business process maps in line with ANZ’s process management standard, including identification of process owners

• Identify data points required to monitor important operations and support operational resilience uplift

• Facilitate working groups and awareness sessions on the CPS 230 Standard and ANZ’s operational resilience methodology including policy, standards and procedures.

• Support the NFR Critical Processes and Operations Lead with breaking down work, planning, coaching and guiding junior team members

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Experience with delivery of CPS230 compliance outcomes, business continuity planning and operational resilience practices

• The elicitation, analysis, specification and validation of requirements and constraints to enable effective development and operations of new or changed processes (e.g. data requirements for monitoring important operations and support operational resilience uplift).

• Facilitation of workshops to identify important operations, dependencies, disruption scenarios, tolerances and BCP data points.

• Value chain definition that highlights the internal activities a business engages in when transforming inputs into outputs

• The ability to create a process model that demonstrates how a process works, its dependencies and parallel processes to understand the e2e flow.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 94044 .
 

Job Posting End Date

13/05/2025 , 11.59pm, (Melbourne Australia)