About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As a Manager – Process Excellence in our Team, you’ll play a key role in helping to rethink and redesign the way work is done and be integral to enabling automation programs to deliver great customer experiences, increase revenue, and reduce costs enterprise wide.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: 12-month Fixed-term opportunity
Role Location: 833 Collins Street, Docklands VIC 3008
Work Hours: Full time

What will your day look like?

As a Manager – Process Excellence, you will: 

• Responsibility for quantifying current state process performance, documenting SME pain points and identifying the key improvements required to improve performance and facilitating implementation of changes and assessment of benefits

• Develop and innovate processes using data-driven insights tailored to customer and business needs

• Providing input on the initiatives identified and being prioritised as to whether they will have simplification process improvement opportunities and potential benefits

• Liaising with multiple stakeholders to understand the end-to-end initiative through current state assessments and value stream mapping

• Working with business SMEs to document processes using BPMN 2.0 standards in Signavio

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• The ability to work hands-on, collaboratively, and with passion and energy as part of a team

• Strong technical lean expertise with proven experience in one or more of these areas: Process Improvements, Learning & Facilitation, Change Management / Implementation, Process Architecture, Performance Excellence or Assurance

• Logical, structured thinking and comfort with both data analysis and ambiguity, resulting in the ability to pragmatically break down complex problems, understand the key drivers and the improvement areas that will result in the biggest impacts

• Strong understanding in process managements and modelling standards with experience in conducting process modelling at the right levels

• Demonstrated ability to deliver tangible results in compressed timeframes across a variety of businesses, countries, and products

• Ability to communicate effectively in all forms and simplify complex messages to stakeholders at all levels

• Lean Six Sigma, Human Centred Design and/or Agile preferred

• Experience in using Signavio or similar process management tools

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 92030 .
 

Job Posting End Date

15/04/2025 , 11.59pm, (Melbourne Australia)